Izu Ebenebe Email & Phone Number

Fairburn, Ga, Us

Social Circle, Georgia, United States

Fairburn, Georgia, United States

• Oversaw and managed a team of warehouse associates, assigned tasks, provided training, and performance evaluations.• Created and optimized daily work schedules based on workload, labor availability, and customer requirements.• Addressed and resolved any and all operational issues during shift, minimizing disruptions to workflow.• Maintained positive employee morale, handled disciplinary actions where necessary, and fostered a productive work environment.• Ensured the efficient flow of goods through the warehouse, including receiving, storing, picking, packing, and shipping.• Adhered to safety regulations and procedures and conducted safety inspections, GEMBA and 5S walks.• Tracked key performance indicators (KPIs) such as productivity, accuracy, and on-time shipping to measure performance and identify areas for improvement.• Prioritized customer satisfaction by meeting delivery deadlines and resolving customer issues promptly.• Communicated effectively with customers, carriers, and internal departments to ensure timely and accurate information exchange.• Participated in process improvement initiatives to enhance warehouse efficiency and effectiveness.• Initiated and maintained cost savings strategies to support the company’s budget.

Fairburn, Georgia, United States

Oversaw all aspects of logistical operations including load planning, product shipping/receiving,dispatching and accurate record keeping for direct reports.• Coordinated entire inbound process from customer delivery appointments to receiving andinduction into inventory using JDA/Blue Yonder. Ensure customer satisfaction by managing teamto achieve daily KPI goals.• Created/Managed daily load planning process for DP World Logistics, Fairburn GA warehouse usingExcel/Google sheets/JDA.• Liaised with Warehouse Operation teams to resolve load plan issues and facilitate on timeshipping.• Identified and communicated any exceptions/at-risk shipments, and developed/proffered solutions to ensure timely flow of goods.• Managed carrier partners to ensure daily execution of all inbound movements.• Established and maintained procedures for the verification of inbound/outbound shipments and thehandling/disposition of materials• Monitored and coached associates on safety procedures and completed weekly safety reports.• Trained newly recruited personnel regularly to help increase efficiency and served as subject-matter expert to current staff.

Fairburn Ga

Fayetteville, Georgia

• Coordinated logistics and supply chain management including product shipping processes, tracking and returns. Implemented workflows towards automation of business processes.• Developed new skillsets in using the BRIGHTREE platform for new brace patient intake.• Managed the Customer Relationship Management system, and coordinated customer engagement efforts. Successfully led customer service improvement initiatives across multiple departments.• Implemented an advanced data tracking and analysis system for a customer-centric transformation of CRM to include call center activities, orders, help desk and technical support across multiple departments with noted increase in first time issue resolution for customers• Performed various administrative and basic accounting functions such as research, data analysis and billing support tasks including Medicare eligibility and ran routine and ad-hoc reports, maintained supply stocks, and processed customer billing.• Performed miscellaneous and job-related backup duties as assigned