Director, Head Of Human-Centred Design - Transforming Customer Journey, Group Strategy
Current- Partnering with Business units to transform end-to-end customer journeys through Agile & Design Thinking - Established customer centric governance by Scaling the Design practice (i.e. Design Systems, Research Operations, Design Research & Design Studio)- Contributing to overall CSAT and Business uplift (FORWARD 23+)- Launched SME RM platform to increase.