• Meet the potential clients on behalf of the Managing Director (MD) and accuratelysummarise the message across to the MD.• Prioritize conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.• Attend internal and external meetings physically and via online with the MD and take confidential notes or minutes, noting matters that require actions.• Coordinate tasks and projects with internal and external stakeholders the MD deals, including management and reporting of KPI's, action plans, presentations, correspondence and other documents which may require research and gathering of information.

• Conduct thorough assessments to comprehend customers' needs and offer effective solutions to address their concerns.• Proficiently operate cash registers and efficiently process payments, ensuring accurate financial transactions.• Proactively engage with customers to provide expert advice on product offerings, sales strategies, and ongoing promotions.• Deliver personalized product recommendations to customers, enhancing their shopping experience and contributing to increased sales revenue.• Assume responsibility for managing the company's social media presence, including posting online sales listings, executing promotional campaigns, and overseeing product deliveries.•Take charge of supervising and monitoring the performance of part-time staff, providing guidance on sales techniques and maintaining high-quality customer service standards.

• Conducted in-depth desktop research to identify instances of trademark and company logo infringement on social media platforms related to TNB.• Assisted in the evaluation of sponsorship proposals for various events.• Compiled and completed weekly reports for the Group Corporate Communication department, ensuring accurate and timely information dissemination.• Organized team-building activities and ‘’berbuka puasa’’ (fast-breaking) sessions with the CEO for the Group Corporate Communication team, fostering team cohesion and collaboration.• Collaborated closely with the manager to prepare and refine various documents, including correspondence, reports, drafts, memos, and emails, to support efficient communication and workflow within the department.

• Verified product availability by collaborating with the store manager, ensuring the timely supply of products to the store.• Efficiently executed daily tasks that significantly improved the store's operational efficiency.• Demonstrated excellent customer service by recommending products tailored to individual customer needs and establishing personalized customer relationships.• Played a pivotal role in e-commerce operations, including selecting items from the layout, accurately processing cash transactions based on delivery orders (DO), skillfully packaging items, and ensuring proper placement of consignment notes in accordance with various courier services, such as DHL, Skynet, and GDEX.

Corporate Communication:• Developed engaging content and write-ups for the company's LinkedIn page on a fortnightly basis, while also coordinating ad hoc advertisements for job vacancies.• Efficiently managed both internal communications (memos and announcements) and external communications (maintaining corporate relations with clients on a PR level).• Arranged a range of internal activities, including monthly birthday celebrations, emceeing town hall meetings, and overseeing special seasonal event ceremonies. Additionally, organized external events such as bowling and golf tournaments to foster stronger corporate communications between employees and clients.• Led the organizing team for OLIO’s booth at OGA 2017 (The 16th ASIAN OIL, GAS & PETROCHEMICAL ENGINEERING EXHIBITION), showcasing leadership in managing and coordinating large-scale events effectively.Administration:• Coordinated the development of a new building and efficiently oversaw the process of transferring operations from the old office to the new location.• Maintained effective communication with building management to ensure the smooth allocation of maintenance and parking spaces for both employees and client visits.• Managed the company's fleet of cars, including maintaining up-to-date registration status, overseeing insurance and road tax requirements, and scheduling regular maintenance activities.• Collaborated closely with the HR department to organize the welcoming of new hires, which involved conducting comprehensive office tours and providing staff orientation to facilitate their integration into the company.