Izzat Hafiz Ayub Email & Phone Number

In my role as Senior Project Engineer at Proton Sdn. Bhd., I manage critical projects that drive operational excellence and strategic improvements. My key responsibilities include:Production Preparation: Successfully orchestrated the preparation and integration of a new stamping line into existing operations, ensuring a smooth transition and minimal disruption.Asset Relocation: Led the complex relocation of assets due to the closure of the Proton Shah Alam plant. This involved managing logistics, overseeing equipment transfer, decommissioning, and reinstallation to ensure minimal downtime.Outsourcing Initiatives: Directed the outsourcing of stamping line operations and the setup of a new spare parts center. This included evaluating bidders, negotiating contracts, and managing the transition to optimize cost-effectiveness and operational efficiency.Stakeholder Engagement: Facilitated comprehensive feedback collection from key stakeholders to guide strategic decisions regarding asset management and operational changes.Data Analysis: Compiled and analyzed data related to spare parts, enhancing inventory management and procurement efficiency.Project Coordination: Provided crucial support in coordinating the development of a new spare parts center, ensuring timely project completion and operational readiness.These experiences have strengthened my project management skills, technical expertise, and ability to drive process improvements, preparing me for continued growth in the field of project engineering.

Kuala Lumpur, Malaysia

During my tenure as a Project Engineer at S.E.H. Malaysia Sdn. Bhd., I played a pivotal role in managing and executing various engineering projects, ensuring seamless operations and strategic alignment with company goals. My key responsibilities and achievements include:Strategic Project Planning: Expertly planned and scheduled project activities, particularly during critical shutdown periods, to support uninterrupted production and optimize resource utilization.Operations Management: Efficiently managed project operations and collaborated with external service providers to ensure smooth execution and enhanced project outcomes.Budget Management: Prepared detailed cost budgets for user proposals and plant expenses, streamlining approval processes and facilitating effective decision-making.Documentation and Procurement: Led the preparation of specification approval documents and managed procurement processes, ensuring accuracy and alignment with project requirements.Compliance and Progress Monitoring: Ensured adherence to regulatory compliance and safety standards by preparing work permits and closely monitoring project progress to meet quality benchmarks and deadlines.These experiences have honed my skills in project management, budget control, operations efficiency, and regulatory compliance, equipping me with the expertise to drive successful project outcomes and continuous improvement.

In my capacity as an event coordinator and execution leader, I spearheaded the strategic planning and flawless execution of promotional events at designated venues, focusing on seamless setup and operation to optimize product visibility and audience engagement. Additionally, I collaborated effectively with internal teams and external vendors to orchestrate event logistics, spanning from venue selection to setup and teardown, cultivating productive partnerships and ensuring all event aspects aligned with promotional objectives.

In my role, I've excelled in Customer Relationship Management, providing exceptional service by promptly addressing inquiries and feedback, fostering positive interactions, and nurturing lasting relationships with clients to enhance overall satisfaction and loyalty. Additionally, I've demonstrated adeptness in problem resolution and conflict management, employing strong communication and problem-solving skills to achieve mutually beneficial solutions, resulting in improved customer retention and brand reputation. Moreover, I've proactively sought and integrated customer feedback to drive continuous improvement initiatives, identifying areas for enhancement in products, services, and processes, ultimately optimizing the customer experience and contributing to business growth.

I've excelled in efficient cash handling and transaction accuracy, executing cashier duties with precision, maintaining accurate cash registers, and ensuring error-free transactions, which streamlined financial operations and minimized discrepancies. Additionally, I've provided exemplary customer engagement and satisfaction by addressing inquiries, resolving issues, and delivering personalized assistance, fostering positive interactions and enhancing overall customer satisfaction and loyalty. Moreover, I've implemented upselling and cross-selling strategies to optimize sales performance, effectively promoting products and services to customers, and consistently achieving sales targets.

Delivering expert technical assistance to customers seeking phone repair services, I swiftly diagnose issues and recommend solutions, ensuring high satisfaction levels. Building strong relationships, I actively listen to concerns, offer tailored solutions, and foster trust, leading to repeat business. My problem-solving prowess allows me to efficiently troubleshoot complex repair issues and implement effective strategies for timely resolutions. I continuously improve service quality, incorporating feedback to exceed expectations consistently. Leveraging customer interactions, I upsell additional services, driving revenue growth while delivering value-added solutions.

Bachelor Of Mechanical Engineering

Diploma In Mechanical Engineering

Mechanical Engineering