Provide support to sellers by addressing their queries, concerns, and issues in a timely and professional manner.Have a deep understanding of the platform's policies, procedures, and tools available to sellers. Be knowledgeable about the products or services offered on the platform.Guide new sellers through the on boarding process, helping them set up their accounts, list products, and understand platform rules and regulations.Assist sellers with order-related inquiries, tracking, and resolution of any issues that may arise during the fulfillment process.Troubleshoot technical issues faced by sellers on the platform. Provide step-by-step instructions or escalate issues to the technical support team when needed.Mediate and resolve disputes between sellers and buyers. Work towards finding fair and satisfactory resolutions for all parties involved.Work closely with the team to rectify, and improve customer service guidelines and the fulfillment processFollow up to ensure that appropriate actions were taken on sellers' and shoppers’ inquiresPrepared data for total inquiries on a weekly and monthly basis. Monitored new orders and ensured they were fulfilled within the designated time frame.

- Agent Obsess Cosmetics- Do all the marketing online and offline- Make a video, edit picture and edit video for marketing purposes- Build a good relation with customers to build their trust- Follow up with customers and get the feedback and testimonials

- Provided excellent customer care by responding to requests, assistingcustomer’s problem, handling and resolving customer complaints by telephoneand face to face.- Answered product questions with up to date knowledge and promotions, keyin all new customer data, keep records of customer interactions andtransaction.-Communicate and coordinate with internal department- Assisted 20 customers on average per day by answering questions,responding to inquiries, handling customers by phone and face to face.- Compiled customer feedback and recommended service deliveryimprovements to management

- Handle cashier with processing customer payments- Managed the account and Greeted customers and answered any questions- Set up advertising signs and displays on shelves, counters and tables- Managed customer deliveries and assisted with carrying out the orders- Transported dirty utensils, dishes and trays to the kitchen to supportefficient cleaning- Kept close eye on customers to quickly spot leaving guests and clear tablesfor future patrons- Go buy the groceries and make sure all the stocks are enough before openup the cafe- Collected trash, wiped up spills and removed trays to maintain fresh andclean customer areas- Provided good services to build good relation with the customers- Manage workers salary- Resolve conflicts and problems between workers

- Met all customer call guidelines including service levels, handle time andproductivity- Assisted 50 customers on average per shift by answering questions,responding to inquiries through telephone requests- Described and explained details about promotion, services provided andguide customer purchasing decisions- Assisted customers by listening closely, finding solutions to problems andmaking recommendations based on extensive product knowledge to increasecustomer satisfaction- Followed up with customers about resolved issues to maintain highstandards of customer service- Liaised with the technical department to better understand customer needsand recommend appropriate solutions- Provided excellent customer care by responding to requests, assisting withproduct selection and handling customer complaint- Maintained up-to-date knowledge of product and service changes

- Handles enquirers and quotation requests from customers- Update market information related to the pharmaceutical industry- Ensure that the orders or cases handled efficiently and accurately in atimely manner- Key in order or cases in the system immediately upon receipt oforders from customer- Liaise with the transporter for delivery of goods to customer andensure necessary documentation are returned on time to facilitatebilling- Also need liaise with the tender agent and sometimes with thehospital people for the delivery

Duties include fielding telephone calls, receiving and directingvisitors, word processing, filing,and faxing- Organize all the files accordingly and always ensure all the filessystematically arrange- Manage the salary of the workers in the company- Ordering and maintaining stationery and equipment needed in theoffice- Organizing and storing paperwork, documents and computer-basedinformation specialize in key in data in the system- Using Microsoft Office such as Microsoft Word, Excel, Publisher andalso PowerPoint to make sure all the data are safely save and maintainpresentation, records and database- Need also to do some calculation of the prof