Role Overview: In my dynamic role as Caspian GeoUnits IT Manager, I spearhead the digital transformation and IT strategy within the GeoUnit(s), aligning technology initiatives with business goals to drive efficiency and innovation. My strategic approach to integrating cutting-edge technologies ensures that our IT infrastructure not only supports but also accelerates business operations. As a key architect of digital collaboration, I champion the adoption of digital tools, enhancing productivity and fostering a culture of technological agility across the organization.Key Responsibilities:- Strategic Leadership: Direct a high-performing IT service delivery team, ensuring excellence in desktop, network, server support, and connectivity, pivotal for real-time global operations.- Global IT Visionary: Serve as the primary liaison for global IT projects, orchestrating service delivery and resolving critical issues, reflecting a deep commitment to organizational success.- Governance and Compliance: Uphold rigorous IT standards, processes, and compliance frameworks, safeguarding the organization's technological and operational integrity.- Operational Excellence: Conduct comprehensive service quality assessments, manage IT budgets with a strategic focus, and drive continuous improvement through proactive stakeholder engagement.- Innovative Campaigns: Launch impactful user awareness initiatives, adapting IT strategies to meet evolving operational demands, underscoring a user-centric approach to technology management.- Team Development: Cultivate a culture of continuous learning within the IT team, enhancing skills and motivation, which are essential for delivering exceptional service.Interactions: My leadership is characterized by a collaborative approach, engaging with my team and stakeholders through bi-weekly virtual meetings, regular one-on-one interactions, and strategic field visits, ensuring alignment and fostering a cohesive IT community.

• Strong onsite training of IT teams for IT departments across 3 countries.• Management of IT Team of 20+ employees in 15 locations across 3 countries. • Successful support of 1500 users across 3 countries.• Successful roll out of IPT system integration in 7 locations.• Roll out of Cloud solution integration across 3 countries.• Implementation of Product Lines with document organization and dissemination during RIG mobilization.

• Management of onsite IT teams of employees in 5 locations within 2 countries.• Successful deployment of corporate IT infrastructure for 60+ users in the newly opened office in Tbilisi-Georgia.• $36K annual cost savings on international telephone bills via implementation of Skype For Business solution in Azerbaijan. • $112K annual cost savings on printers’ consumables via implementation, and management of Secure Printing System upgrade project, based on Canon Uniflow Solution.• AZE IT side of Schlumberger and Cameron acquisitions project management. • Fostered an environment which encouraged continual process improvements.

• Onsite IT support staff leadership and management.• Facilitation of inter-departmental communication to effectively provide user support.• Implementation of staff shifts scheduling system to cover peaks and lulls in customer inquiries.• IT procedures and services training management.• Effective liaison between customers and internal departments.• Managed work flow to exceed quality service goals.• Investigated and resolved user’s inquiries and complaints in an empathetic manner.

• Direct liaison with respective departments, department heads and management, customers to achieve IT department KPOs.• Researched and updated all required materials (training materials, hardware and software manuals, etc) needed for users.• Management of Intranet projects based on MS SharePoint platform. • Incidents’/service requests’ prompt resolution as per help desk procedures & allocated timelines

• Provide technical advises for Customers existing systems and/or product updates and expansion.• Answering technical questions regarding proposed Servers and Network solutions.• Provide advanced presales support for networking opportunities.• Assist Sales Specialists with presenting solutions to client.• Participating in client visits and calls with Sales team to secure Project bids.• Develop strong working relation with customers administration team providing timely and professional advises on solution.• Develop, understand and deliver ICT infrastructure solutions for Customers.• Building Customers IT infrastructure from scratch.• Requirements gathering, implementation, configuration, pre-sales, end user training, demonstrations and post-sales support.• Identify and work with Hardware vendors such as Cisco, IBM, HP, Dell, Axis, Xerox, Canon, Acer, Epson, Tripp-Lite, APC, Apple, etc.• Identify and work with Software vendors such as Microsoft, Symantec, Kaspersky, VMWare, Netavis, PaperCut, etc.• Identify and work with Service Centers such as HP, Acer, IBM, Apple, Dell, APC, Sony, Toshiba, Asus, Tripp-Lite, Cisco, etc.• Managing Company IT Staff including 2 IT Engineers and 4 IT Technicians.• Implement cloud based Customer Support system for our clients and ensure further developments to measure productivity.

Set up IT Help Desk Support system and enhanced productivity through optimized resource utilization.Developed and implemented a Printing System upgrade project based on PaperCut Solution.Rendered support to functional heads with updated information/solutions to enable effective decision-making.Guided IT engineers & technicians in the identification/ adoption of new technologies & solutions.Successfully built backup, archival systems & disaster recovery plans.Developed and Implemented servers’ virtualization project which saved company $50K yearly on servers’ hardware maintenance. Involved in implementation, update & review of IT systems and development of various process improvement initiatives.

• Administered Level 3 (L3) Windows Server, IIS, Active Directory and VMware system. • Optimized performance of enterprise Windows, WebHosting & VMware server infrastructure. • Focused on improving service offerings, service availability/performance and users experience. • Monitor infrastructure performance, develop & implement policies, procedures/ standards based on technology infrastructure. Guided team members & customers on new technologies. • Worked on periodic implementation of business continuance plan including coordination, after-hours attendance, and documentation updates. • Reviewed systems design & coordinated with team members in enhancing service offerings/ customer satisfaction.

Computer support, hardware and software installation, LAN, server installation and administration, information systems assurance and security, capability for tuning office equipment Services for following companies: Central Asia Business Consultants, Inc. (CABC), English Language Solutions, CSO Aker Rauma, United Nations Volunteers, Baku Coca-Cola Bottlers Ltd., ETI, OTI, MBask, Student Travel International, Bank World Inc.