- Project Management: Collaborate with the operations team to manage multiple projects concurrently. Assist in project planning, scheduling, and monitoring to ensure timely completion and adherence to client requirements.- Team Coordination: Support the operations team by coordinating tasks, allocating resources, and monitoring individual and team performance. Foster a collaborative work environment, promoting effective teamwork and knowledge sharing.- Quality Assurance: Implement quality control measures to ensure deliverables meet or exceed client expectations. Conduct regular audits to review the accuracy, consistency, and compliance of operational processes and outputs.- Data Analysis: Utilize digital marketing analytics tools and platforms to analyze performance metrics and generate actionable insights. Collaborate with the analytics team to identify trends, patterns, and opportunities for optimization.- Training and Development: Support the professional growth and development of team members by providing guidance, training, and mentoring. Identify skill gaps and coordinate relevant training sessions to enhance operational capabilities.

- Collect, analyze, and interpret marketing data from multiple sources such as digital analytics platforms, market research reports, and customer surveys.- Identify key performance indicators (KPIs) and develop reports and dashboards to track marketing campaign effectiveness, customer behavior, and overall business performance.- Conduct thorough market research and competitive analysis to identify market trends, customer segments, and opportunities for growth.- Collaborate with cross-functional teams including marketing, sales, and product development to gather insights and support decision-making processes.- Develop predictive models and conduct statistical analysis to identify patterns, trends, and opportunities for optimization.- Provide actionable recommendations based on data-driven insights to enhance marketing strategies, improve customer targeting, and drive revenue growth.- Monitor and report on industry trends, emerging technologies, and best practices in marketing analytics to identify new opportunities for improvement.- Assist in developing and implementing A/B tests and experiments to optimize marketing campaigns and improve conversion rates.

- Discussing with team mate to complete client’s marketing proposal for their e-marketplaces onmonthly basis.- Ensuring that every client’s sales analysis is inserted in data in order to create marketing proposal forthe following month. - Executed marketing proposal that is approved by clients.- Doing ad hock task which are churn out from the total sales for a year on a monthly basis.- Create content for client’s social media and post it after approval from the clients.

- Encourage the client to enhance their investment with the bank.- Create an understanding on the benefits of ASB Financing Research designated areas for potentialsales.- Setting appointment with clients to provide personal financial advised.- Ensuring that every customer details is inserted in data to obtain monthly KPI.

- Preparing Premium Cards KF billing report for new embossing tracking and spending.- Work closely with Virtual Banking, Creative Agencies and Compliance in strategizing thecommunication channels. - Performing PIB, SMS, eDM blast and other communication channels to internal and external stakeholders on Card’s value proposition and promotions updates.- Coordinate campaign’s fulfillment for Premium Credit Cards Campaign.- Perform CRM to ensure that clients are engaged and create good relationship with the customers.

- Monitor and develop full set of full user guideline for e-Wasiyyah system- As an advisory for trustee selection (eg. MyAngkasa Amanah)- Responsible to complete the process of opening Wasiyyah Dot Com Bank Islam current account at Medan Mara branch.- Retrieve the board reso and send it to Bank Islam Medan Mara to complete the process of closing down Bank Islam current account at Tanjung Malim- Review agreement with MyAngkasa Amanah- Develop transfer of money flow chart from customers to company’s bank account- Develop Wasiyyah Dot Com company profile and conduct marketing campaign for e-Wasiat- Liaise with trustee agencies other than MyAngkasa Amanah to engage into additional partnership

- Managed calls and liaise with call centre department pertaining to disputes and enquiries- Advised the customers pertaining to problems related to SSM e-info matters- Planned, arranged and prepared the items required for the event- Extracted relevant customer’s sales report for income summary- Conducted sales and marketing of products at Matta Fair; at Villa Putra Condominium- Conducted research on e-Wasiyyah product- Presented slides for e-Wasiyyah to customers

- Administered in customer service - Operated the cash register and handled cash transactions with customers- Maintained clean and tidy checkout areas- Provided value added services to customers by suggesting latest promotions and recommendations

- Managed data entry for successful and approved finance application into Bank Rakyat Financing System.- Assisted customers pertaining to their inquiries and needs- Operated customers' personal financial application to ensure sufficient document were provided