• Currently supervise four managers and 58 staff members• Provide strategic leadership using Agile and Waterfall methodologies to successfully reach short- and long-term goals• Create and maintain process improvement maps to maximize efficiencies, and enhance employee contributions• Act as leader of the project management office (PMO) by creating and implementing standard operating procedures and change management protocols for all departments including sales and marketing, operations, human resources, finance, and customer service/client relations• Perform thorough market research and competitive analysis to identify service demand in new markets• Maintain and manage project-wide documentation, project plans, scorecards, risk and issue logs• Oversee client account management• Design and implement an advertising portfolio, including digital/ print advertising, e-newsletters, and website• Produce and implement sales and marketing plans• Conduct full-cycle recruitment of new employees• Determine project goals and priorities with cross functional management teams and executive sponsors • Create and oversee annual budget and financial forecast and follow-up on discrepancies/variances from budgeted forecast• Design, input and maintain websites • Manage accounts receivable and payable• Plan and deliver sales presentations to prospective clients• Implemented human resource information system which resulted in 65% reduction in administrative costs• Oversee the ongoing development and execution of talent management tools and processes. Responsible for change management, onboarding, mentoring, performance, and career development• Supervise performance evaluation procedures, including creating performance tools, managing timelines for conducting evaluations, and reviewing evaluations• Manage company-wide benefits, rewards, and compensation• Process bi-weekly payroll for all employees and executives

• Managed daily staff of 30+ team members, including five supervisors, ten truck unloaders, 15 freight pushers, and five back stocking personnel in logistics process• Collaborated with inventory control and corporate to identify best-selling categories and appropriately adjust and reduce freight amounts held in store• Directed logistics processes by reviewing weekly statuses and performance results with team leaders• Supported store ETLs to identify and solve root causes of any store issues• Trained team leaders on business objectives, including performance and talent management• Directed the performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviews • Interpreted corporate communication and provided clear direction to others• Prioritized and drove continuous improvement in the areas of profit formula to impact total store profitability