Managing a team of 14 customer loyalty agents across Budapest and London, to hit company objectives of increasing renewal and cancellation retention rate, whilst maintaining high employeeengagement. Product liaison between engineering teams, Complaints, Customer Service, Fraud & Claims;focusing on ensuring agents and customers are holistically considered at each point in aproduct roll out and our team is fully trained on changes.

Managing social media accounts; with a focus on increasing engagement and accessibility. Using 'Canva' to create eye-catching and on-brand posts.Developing targeted marketing strategies.

Collaborate with colleagues to deliver personal care, administer medicated creams, clean rooms, assist in food preparation and provide social support for 30-bed capacity.Tailor care and communication according to residents' needs and diagnoses; including remaining calm and setting professional boundaries during verbal and physical aggression.Maintain and continuously update meticulous notes and records.Undertaken additional training in infection control measures and following updated government guidelines re COVID-19.

Used the bio-marker double-cortin (DCX) to measure neurogenesis; counted and categorised cells on a light microscope using oil.Conducted statistical analyses of results in SPSS and Excel.Trained PhD students in the use of Optical Fractionator Workflow.Mentored students entering placements the following year.

Provided educational, emotional and social support for a child with autism via community outings and home visits.Devised, implemented and trained colleagues to use 'Natural Environment Teaching Plans' to develop independent living skills.Demonstrated a consistently calm and positive attitude, particularly during challenging behaviours.Trained in Applied Behavioural Analysis.Record keeping: detailed written report for supervisor every session and comprehensive assessment reports for the child's school.

As a Committee Member, I organised and ran weekly tuition sessions requiring excellent organisation and communication.Persuaded my peers to set up a dedicated budget to make sailing more accessible for beginners from low-income backgrounds.Introduced and coordinated an annual event for a class of 50 disadvantaged school children, which involved: negotiating prices of hire, obtaining funding, extensive risk assessments, insurance cover and managing a team of 25 volunteers.Wrote and distributed a handbook for future committee members to ensure continuity as committee members change.

Planned and ran tailored sailing sessions to guests age, ability and needs.Excellent leadership and group control required to maintain safety on a small lake with multiple craft.Obtained qualification in and ran sessions in raft-building and paddle-boarding.Additional responsibilities: onsite first aider, cashing up, taking bookings, handling guests queries and complaints & performing equipment safety checks.

Planned and ran a wide variety of sessions from taster to RYA Level 3, tailored to students age, ability, enthusiasm and aspirations. Ability to quickly adapt the session to students enjoyment, weather and safety.Collaboration with the whole team to ensure the efficient and safe running of the Club.

Worked included bar work, stock take, restaurant work & cashing up.I worked well within a small team, multi-tasking whilst maintaining excellent customer service.