Isabel Ely Email & Phone Number

Herne Bay, England, United Kingdom

• Tasked with turning round the existing branch kitchen and bathroom Showroom• Redesigning and scheduling the fitting of new showroom displays using Symphony as the main kitchen supplier• Improving existing and building new relationships with trade customers whilst also dealing with retail walk-ins• Sole responsibility for all aspects of the business, including customer service, home and site surveys, designing, quoting and selling, ordering products, liaising with warehouse staff and organising deliveries• Managing and training a new staff member as business flourished, helping them develop their skills as a designer and salesperson and supporting them in their career progression

Canterbury, United Kingdom

• Part of a team of designers at an established local kitchen manufacturing and installation company• ArtiCAD design software used to create bespoke kitchens • Responsibility for organising client consultations, taking accurate measurements during site surveys, presenting designs, closing sales and working alongside the factory to ensure total customer satisfaction with the finished product

Manston, Ramsgate, Kent

• Head-hunted as sales designer for a newly established independent company supplying and installing Crown kitchens• Progressed from solely designing and selling to project managing installations. This included purchasing all stock using EQ software, creating and supplying comprehensive fitting packs to fitters and clients, booking installers and scheduling the various tradesmen required on each job, liaising with clients’ own tradesmen where necessary, visiting all sites on a regular basis and dealing with any issues encountered during installations

Herne Bay

• Sole management of an independent local high street kitchen and bathroom showroom. Responsible for all aspects of the business including showroom design and maintenance, sourcing and liaising with suppliers, banking, carrying out all site surveys, designing using Planit Fusion, presenting designs to clients and closing sales, ordering all products into stock, using EQ software to manage quotations, orders and deliveries and also organising installation schedules with in-house fitters

Canterbury, Kent

• Employed in an industry-respected, award-winning high-end bathroom showroom • Guiding clients through an initial consultation, followed by a detailed site survey and finally a formal presentation of the hand-drawn plans and visuals of the proposed design and final costings• Working to individual as well as branch monthly budgets• Using EQ software to place sales orders with suppliers and monitoring their progress, receiving and booking in deliveries and organising deliveries on to clients• Liaising with fitters on a day-to-day basis in order to ensure the smooth progression of installations, whether being carried out in-house or by the client’s own team

Canterbury, Kent

• Head-hunted to work at the Canterbury depot using Planit Fusion CAD• Contributing a large amount to the monthly branch budget, maintaining a high conversion rate and achieving bonus regularly• Providing efficient site surveys and placing emphasis on the end-user coming into the branch to view their plans in order to close the sale• Working closely with branch and assistant managers and other staff members in order to achieve targets

Dover

• Head-hunted as an additional designer• Dealing with trade only and occasionally end-users • Gaining invaluable experience of the Planit Fusion CAD system• Maintaining a high conversion rate and earning team bonus

Whitfield, Dover

• Head-hunted to manage a new bathroom showroom from initial set-up and building the business to become a regional success story• Relishing the challenge and responsibility of being a key player in growing a successful business and being part of a dynamic and supportive family that really made a difference for our customers• Enjoying the interaction with both trade and retail clients and developing existing customer service skills• Responsibility for all designing and selling, ordering stock for clients, arranging deliveries and trouble-shooting any installation issues• Working to and achieving a monthly budget, earning bonus regularly and maintaining an exceptional conversion rate

Folkestone

• Employed on new kitchen and bathroom mezzanine in Folkestone as part of a team of six• Using the 20/20 CAD programme to explore the design process used for kitchens and bathrooms and creating layouts live with customers using the dimensions provided, often closing the sale on the spot• Efficiently progressing sales and managing customers’ expectations whilst gaining strong personal development and communication skills• Achieving high conversion rates, hitting sales targets and earning bonus on a monthly basis