Ijanae 'Izzy' Jackson Email & Phone Number

Riverside, Ca, Us

Founder of a social impact organization that is disrupting the affordable housing industry by creating 10K additional units of affordable housing by 2030.

Philadelphia, Pennsylvania, Us

Philadelphia, Pa, Us

Manage profitability of employer medical benefits book of business for groups of 150 employees to 10,000+ with higher-than-expected profit margins, retention, and customer satisfaction across the board year over year2021-2022 managed development of several new initiatives including but not limited to: creating underwriting manuals, supported the integration of underwriting file structure with Salesforce site and ATS tracking system, and created productivity tools used across the matrix of the organizationAttention to detail with the ability to quickly identify information by categorizing, estimating, recognizing differences or similarities in minute data sets from benefits brokers across the countryEvaluate client data for the determination of rates for Granular’s insurance products in a manner that is consistent with guidelines and sound actuarial principles

Brooklyn, New York, Us

Provided assistance with community outreach, including but not limited to making phone calls, distributing flyers to get reviews for the platform, and communicating with community partners, etc.Ensured that materials for community outreach events were available including copying flyers, and transporting supplies and ensure food and beverages are orderedTracked receipts for all costs related to food, venue cost and fees at all community eventsSupport planning, organizing, and execution of community events, including taking notes and developing, distributing, and collecting surveys and canvassing communities as neededInformed community stakeholders of possible partnerships and available resources

Bloomfield, Ct, Us

Managed an assigned book of business, focused on attaining profitable growth, persistency, and earningsPerformed case-specific risk assessmentsResponsible for account level rate development and conducting customer negotiations with Sales on a complex book of businessDeveloped and monitored account earnings plans to achieve growth and profitabilityDeveloped strategic recommendations related to market competition, products, services and pricingPartnered with sales department and brokers to deliver customer presentations and acts as financial consultant on case-specific issuesInfluenced underwriting best practice and provided input to matrix partners on product development and pricing

Bloomfield, Ct, Us

Managed an assigned book of business, focused on attaining profitable growth, persistency, and earningsPerformed case-specific risk assessmentsDeveloped strategic recommendations related to market competition, products, services and pricingPartnered with sales department and brokers to deliver customer presentations and acts as financial consultant on case-specific issues

Bloomfield, Ct, Us

Responded to all customer inquiries within time standardsReviewed a medical review from a Nurse Case Manager when necessaryMet all service & performance metrics and expectationsAdhered to all legal/compliance requirements

Winterville, Nc, Us

Answered phones and responded to client requests following a defined support processMaintained a positive, empathetic and professional attitude towards customers at all timesResolved customer issues through phone, chat, and email. Answered how-to-questions and help customers navigate a variety of workflows within NaviNet and EvitiProvided timely follow up and status updates for all customer service and technical support requestsEnsured all support requests, follow-up and resolution notes are appropriately documentedMaintained customer satisfaction based on specific measurement criteria

Philadelphia, Pa

Provided the best possible service to PECO electric and gas customers, hands downAnswered customer's inquiries in a timely manner, adhering to strict guidelines furnished and obtained information in connection with service orders, electric and gas emergencies, service changes and other customer requests

Master’S Degree, Business Administration And Management, Managment Information Systems

Bachelor'S Degree, Business Administration; International Business/ Legal Studies