Serving small and medium-sized businesses in New York and New Jersey.Managing and Overseeing all technical aspects of user support, maintaining and improving technology, procedures and standards for infrastructures and data redundancy in Servers and Windows environments of multiple clients. Act as sole point of contact and Troubleshoot system problems and identifying new opportunities to add value for users and raise levels of “customer” satisfaction. Oversee and manage technicians and consultants on an ongoing basis on and off site, while interpreting business requirements.As an IT consultant manage, install and support Microsoft Servers and Windows networked environment with Network Support & Security.Website Design and SEO Specialist Web Site Design professional with a proven track record of success with high rates of Organic (SEO) Search Engine placements for specific targeted keyword phrases with a strong knowledge of techniques and technologies. A Web Site Designer of user friendly web sites for businesses in need of Search Engine Marketing, E-Commerce Solutions and a professional presence.Technology Instructor July 2005 to PresentTeach, in various fields of study in the IT industry. Areas of instruction include: Network Plus, A Plus, CTP, and many other facets of technology while supporting and assisting small businesses utilize technology efficiently and effectively. Also helped create and develop business plans designed to help businesses focus and avoid potential pitfalls.

Search Engine OptimizationWeb DesignComputer Networks Support and Installations

As a Director of IT providing IT services for over 300 students a team of dedicated educators. Provided technical curriculum assistance regarding hardware usage, software applications, computer technology, and the general instructional use of technology in the classroom. Some examples include: support of their Ubiquiti wireless network and adding devices, firewall black and whitelists, SMART board devices and managing their GSuite.

Perform daily Windows Server System Administrative tasks such as system monitoring, verifying the integrity and availability of all server hardware and system resources, review system event logs, and verifying completion of scheduled jobs. Responsible for managing user accounts, security groups, printers, group policy object (GPOs), permissions groups within Windows Active Directory. Monitor and manage customer tickets/requests for Server, Client PC, Thin Clients, and network desktop troubleshooting and service requests; as well as maintaining network switches, cabling, and its integrity.

As critical thinker and IT Manager, currently managing and supporting technologies in a financial lending company; while updating company’s propriety CRM system and ensuring clients can access our Cloud-based web platform.