Key Responsibilities:● Planned and sold transportations, accommodations, insurance and other travel services, specialising in luxury Asia travel● Held in depth discussions with a portfolio of 60 customers a year to develop robust insights into their needs, requirements and budget, ranging from £10k to £150k per trip, used extensive travel knowledge to put forward recommendations. Utilised information collated to prepare bespoke holiday packages ● Worked collaboratively with third party booking agents and suppliers to create the itineraries● Developed strong relationships with external stakeholders including customers and third-party vendors● Dealt with occurring travel problems, complaints or refunds● Due to commitment and achievements, selected to facilitate training to colleagues on new destinations, tours, logistics and accommodation● Assisted Product Managers with negotiating hotel contracts and request health and safety audits to be completedKey Achievements:● Due to commitment and achievements, gained a promotion to Travel Specialist● Maximised profits through negotiated rates with suppliers● Continuously overachieved on set individual and team targets of £125k per month● Consistently praised for professional manner whilst participating in both sponsored A&K trips and third party hosted trips across south-east Asia ● Achieved the best customer service level against 10 other more experienced colleagues from an internal mystery shop

I achieved and exceeded sales targets set by Vinegar Hill. Responsibilities include; completing and processing deliveries, ordering and buying of products, claims and banking. In addition, I progressed to working alongside the web designer. My role comprised of overseeing product availability, ordering and packaging. Finally, ensuring we meet customers expectations and website sales.

I secured paid work experience for Antalis, Europe’s leading distributor of paper and packaging solutions. In this position, I had administrative role working within the credit control team. Understanding the key strategies selected by Antalis to advance sales of products through the extension of credit to potential customers or clients.