Company Field Training Coach (Training Coordinator). Assists in coordinating Training throughout company. Assisted in Implementation of Ropes Courses Inc. Online platform, Assisted in ReServe Cloud Booking Platform. Created training documents for ReServe Cloud, and Ropes Course Inc. platforms. Manage the NCO (New Center Opening) Process, Ensure all 30 trainers have correct travel booked, Pay, Expense Reports. Booked travel on multiple platforms from Hotel, Rental Car, and Flights. Oversaw the implementation of "Concur Expenses" for Training Team, ensuring all trainers who qualify for an expense has an account. Manage Training Team while on site at an NCO, ensuring the Team and Management have everything needed to have a successful opening. Simple Product orders such as Printing, Table Numbers, Uniforms for Center. Works closely with VP of Operations, Director of L&D, L&D Managers, Field Training Coaches, District Managers, General Managers and Operations. Assisting with new company Learning Management Platform.

Assisted in managing a team of 100+ Team Members from all departments. Cross-Trained in all departments with a focus on the Games Department. Managed Cash Handling procedures at the end of night, Withdrew money from FUNCard Tellers, Pulled Revenue reports from ATM and Bowl System. Ensured each Team Members followed policies in procedures when it came to food & alcohol safety, customer service. Ensure the safety of all guests and Team Members in facility. Hosted multiple corporate events such as Banquets, Rent The Events, Lock Ins. Experience in running a Kitchen line. Oversaw closing procedures at a center level. Assisted Management/ Team Members with any Guest issues.

Assisted the Learning & Development team in facilitating training during a New Center Opening. Trained large groups of 30 or more. Developed training materials and agendas to better the development of our teams. Led a team of two support trainers using creative methods to coach them into better leaders and facilitators.

Oversaw a team of 35+ Team members, managing labor and game revenue. Managed Department inventory and P&L with department manager. Trained dozens of new employees according to company standards. Part of a record breaking team for first week sales, and 1 year of sales. Managed the repair and maintenance of Delta Strike laser tag equipment. Ensured all Team Members were certified and withholding policies and procedures for Gravity Ropes. (SkyTrail Attractions) Oversaw the implementation of "Employee Game Keys/ Game Cards". Created process for Opening and Closing duties for a faster and more efficient open and close. Assisted in simple Arcade game repairs. Received highest Crane Revenue award, Received highest STAR Report score for department within district two years in a row. Lowest Employee Turnover in center.

Provided educational coverage while Certified Teachers were out. Managed a mixture of classes of up to 35 students. Ensured the safety of all students.

Assistant SupervisorShipping & Receiving of repaired/ broken productTrouble shooting hardware in person and/or over the phoneFulfilled Insurance claimscompleted small in-store repairscreated and fulfilled repairsCustomer ServiceDepartment SchedulesManaged department labor hours

Over the phone salesBestbuy.com pick up extraordinaireCustomer Service RepresentativeProduct PlacementProduct PricingPlanogramFront Lanes (Cashier)Order creation and fulfillmentProduct Sales and Services