• It is responsible for implementing the strategy of the centre• In particular, it is in charge of the good relations and visibility of the centre in Granada and with the institutions of the city.• Representation of the centre within NGA HR, visible head of the Granada Center.• Alignment of the different lines of business in specific areas of the centre and ensure the common interest beyond the interest of each line of business.• Responsible for the building facilities according… Show more • It is responsible for implementing the strategy of the centre• In particular, it is in charge of the good relations and visibility of the centre in Granada and with the institutions of the city.• Representation of the centre within NGA HR, visible head of the Granada Center.• Alignment of the different lines of business in specific areas of the centre and ensure the common interest beyond the interest of each line of business.• Responsible for the building facilities according to the local legislation and adapted to the business (together with H & S and office manager, HR)• Maintain employee participation with employees representatives and HR• Position the company as a good employer together with talent acquisition and HR• Develop NGA HR Granada RDC as a great place to work alongside HR, employees and employees representative• Presents the business figures of the centre, based on the information received from Finance, HR, Compliance, Recruitment (as a barometer)• Work in staffing plans, preparation of budget with different lines of business, finance and HR• Evaluation and authorisation of budget and tripartite for Training in the centre• Corporate responsibility activities, Creator of culture as an example. Show less

▪ Leading a team of 5 people, managing / supervising activities. Evaluating performance, promoting new projects and enhancing team members for new challenges. ▪ MS Windows System Support experience.▪ Networking knowledge – LAN / WAN and Wireless.▪ Data Cabling / Computer Facilities knowledge.▪ Experience of developing, lobbying for, owning and managing IT budgets (staff, hardware and software).▪ Previous experience in which high levels of initiative, judgment, and tact have… Show more ▪ Leading a team of 5 people, managing / supervising activities. Evaluating performance, promoting new projects and enhancing team members for new challenges. ▪ MS Windows System Support experience.▪ Networking knowledge – LAN / WAN and Wireless.▪ Data Cabling / Computer Facilities knowledge.▪ Experience of developing, lobbying for, owning and managing IT budgets (staff, hardware and software).▪ Previous experience in which high levels of initiative, judgment, and tact have been proven.▪ Previous management experience of a support team in a production environment with significant customer interaction required.▪ Budgeting and forecasting experience.▪ Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.▪ Willing to work in a fast paced and growing European and global environment where travel is required.▪ An understanding of core internet technologies - DHCP, DNS, mail transport, TCP/IP and network file systems.▪ Telecom knowledge including VOIP / SIP and mobile technologies.▪ Help Desk / Technical support experience.▪ Service Delivery and Service Level Management experience.▪ Ability to develop clear and concise documentation.▪ Ability to develop the skills needed to support specific Fulfilment Centre Automated Systems.▪ Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.▪ Ability to coordinate with corporate-based support groups to implement global IT changes.▪ Excellent understanding of computers (both hardware and software) and a proven willingness to learn and apply new technology.▪ Experience of working with a distributed team of peers, delivering both locally and across the wider team. Show less

Leading the Local support team (4 people) in carrying out the local support tasks described below:▪ installing and configuring computer hardware operating systems and applications;▪ monitoring and maintaining computer systems and networks;▪ talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;▪ troubleshooting system and network problems and diagnosing and solving hardware or software… Show more Leading the Local support team (4 people) in carrying out the local support tasks described below:▪ installing and configuring computer hardware operating systems and applications;▪ monitoring and maintaining computer systems and networks;▪ talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;▪ troubleshooting system and network problems and diagnosing and solving hardware or software faults;▪ replacing parts as required;▪ providing support, including procedural documentation and relevant reports;▪ following diagrams and written instructions to repair a fault or set up a system;▪ supporting the roll-out of new applications;▪ setting up new users' accounts and profiles and dealing with password issues;▪ responding within agreed time limits to call-outs;▪ working continuously on a task until completion (or referral to third parties, if appropriate);▪ prioritising and managing many open cases at one time;▪ rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;▪ testing and evaluating new technology;▪ conducting electrical safety checks on computer equipment.▪ Security role including physical access control, new hire/termination evidences, BCP participation, SOC1 documentation management, part of the security audit. ▪ Leading role, managing people. ▪ Manage LOPD compliance ▪ Setting up new documentation▪ Stock asset control▪ New items purchases Show less

Lead the Business Compliance Program for NGA GranadaPrepare NGA Granada to successfully go through any required internal or external audit, including Client audits, ISO 27001 (re)certification, and Corporate AuditsLead the effort to ensure that all tasks related to SOC1 Compliance are fully performed on time and accurately.Liaise with the Global Compliance team to support coordination of compliance efforts between Delivery Centers and across the NGA organizationProvide Business… Show more Lead the Business Compliance Program for NGA GranadaPrepare NGA Granada to successfully go through any required internal or external audit, including Client audits, ISO 27001 (re)certification, and Corporate AuditsLead the effort to ensure that all tasks related to SOC1 Compliance are fully performed on time and accurately.Liaise with the Global Compliance team to support coordination of compliance efforts between Delivery Centers and across the NGA organizationProvide Business Compliance education (e.g. SOC1 Training) to the NGA GRX Operations when requiredProvide advice to the NGA GRX Operations on any topic related to Business ComplianceAddresses any new requests related to Business Compliance, internal policies, legal requirements and client-specific requirementsLead the effort to embed the necessary processes to comply with SOC2 requirements in NGA GranadaKeep up to date the Data security regulations, in SPAIN: LOPD depending on AEPDMaintenance of BCP (Business Continiuty Plan) for the GRX centerISO 27001:2013 internal auditor ceritification. Show less

installing and configuring computer hardware, software, systems, networks, printers, scanners and moreplanning and undertaking scheduled maintenance upgradestalking to clients and computer users to determine the nature of problemsresponding to breakdownsinvestigating, diagnosing and solving computer software and hardware faultsrepairing equipment and replacing partssupervising junior engineering and technical staffagreeing call-out timescalesobtaining replacement… Show more installing and configuring computer hardware, software, systems, networks, printers, scanners and moreplanning and undertaking scheduled maintenance upgradestalking to clients and computer users to determine the nature of problemsresponding to breakdownsinvestigating, diagnosing and solving computer software and hardware faultsrepairing equipment and replacing partssupervising junior engineering and technical staffagreeing call-out timescalesobtaining replacement or specialist components, fixtures or fittingschecking computer equipment for electrical safetymaintaining records of software licencesmanaging stocks of equipment, consumables and other supplies.Managing LOPD in the officeTo maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training. migration of server rooms and office locations. Manage telco providers, installations and upgrades of communications equipment. Show less