In charge of sales, marketing, operations and logistics of coffee beans in the localmarket.

- Internal consultant to Project Management- POC for all Outbound process improvement initiatives.- Creates and designs solutions, processes, call flows, reports format, etc. based on client requirements and preferences.- Conducts Ops interview to profiled applicants.- Speech and Data analytics.

- Handles a Team of Outbound Customer Service Associates ranging from 1-25 individuals, depending on the assigned Client.- Handles 1-4 Team Leaders, depending on the assigned Client.- Provides balanced Coaching, Mentoring and overall Guidance to the Team Leaders.- Handles Account related Escalations and other Business Related Escalation concerns.- Ensures proper monitoring and management of Team Members to meet internal and external SLAs.- Proactively identifies performance gaps and creates corresponding action plans to bridge these opportunity areas. - Works closely with clients to identify and understand key business needs.- Works closely with Team Leaders and Operations Management in executing identified action plans and other necessary business solutions.- Increase effectiveness of Management and tools by recognizing opportunities for development and proactively creating new and appropriate solutions.- Utilize available resources in providing over all performance management for the development of their staff. - Should be able to report all operational risks or threats to Operations Management.- Involved in Business Planning and Strategy Generation to ensure effective execution.

- Project Manager of all Voice - Outbound accounts- Designs the call flow, call scripts and account operational manuals- Designs/creates performance report, client reports and report formats, agent trackers, etc.- Handles client inquiries and requests.- Business Development- B2B sales

- Client Relations and Management experience- Calls identified client prospects in the specified market base(s) - Properly and professionally represents the company and its capabilities with the intent of building new client relationships. - Documents all progress on contacts made so that the necessary support can be requested / given. - Drives sales generation activity then hands off to the designated Sales Lead for subsequent follow through of the sales process. - Researches market for potential new customers - Assists with the preparation of marketing and business development proposals and presentations - Assists to develop, produce and maintain marketing plans for each area of the operation to grow the various businesses and maximize return. - Implements business process improvements, in-line with ‘best practices’ for the company. - Project Manager - client site visits

- Calls identified client prospects in the specified market base(s)- Properly and professionally represents the company and its capabilities with the intent of building new client relationships. - Documents all progress on contacts made so that the necessary support can be requested / given. - Drives sales generation activity then hands off to the designated Sales Lead for subsequent follow through of the sales process. - Researches market for potential new customers- Assists with the preparation of marketing and business development proposals and presentations- Assists to develop, produce and maintain marketing plans for each area of the operation to grow the various businesses and maximize return.- Implements business process improvements, in-line with ‘best practices’ for the company.- Project Manager - client site visits

- provides technical assistance (virus removal, remote access, operating system), leadership, support and guidance to the back-end team and in closing sales to the front-end (telesales) team.- assists in achieving and maintaining the productivity targets identified in contracts.- coordinates the reporting of agent statistics to relevant Operations Manager in a timely manner.- serves as a positive role model for them – leading by example – providing timely identification and response to CSR performance needs / issues.- Launches and completes relevant programs simultaneously when required.

- assists in achieving and maintaining the productivity targets identified in contracts.- coordinates the reporting of agent statistics to relevant Operations Manager in a timely manner.- serves as a positive role model for them – leading by example – providing timely identification and response to CSR performance needs / issues.- Launches and completes relevant programs simultaneously when required.- Handles escalated cases and manager calls.- Appointed as the POC of the client in the Philippines.- can easily make decisions needed in Operations.- handles email and voice (inbound and outbound) team

- Secure 1 Technical Support.- Handles Escalated cases.- Inbound and outbound Technical Support.- Email Support- Specialized on virus removal and registry editing.- Advance troubleshooting through remote desktop connection.- Provide Technical Assistance to Tier 1 Technical Support Agents.- Evaluates Tier 1 Agents for both Voice and Email campaign.- Attends the Operations meeting to address current issues of the products.- Communicate with McAfee developers and Tier 3 Engineers for software updates.- Generates End-of-Day Report and AHT Report for both Voice and Email campaign

Acts a front-line contact with internal customers to ensure that the banking system is operating normally.Handles and responds to the problems, queries and requests of the internal customers.In-charge in the processing of End-of-Day transactions, Debit bills and ATM Renewal of all branches of DBP nationwide.Closely monitors line and server connections between the branches and the head office.Responsible for the generation of master files and accounting reports.