• Create employment goal setting, action plan and wellness action plan with clients • finding out about their skills, abilities, experience and gaols • Leading workshops and webinars for finding work and well-being in the workplace • exploring courses, training and work placement opportunities • Providing information, advice and guidance regarding returning, remaining or finding work• Providing IAG to overcome barriers to employment and issues at work• Supporting clients with CVs, cover letters, job applications and interviews• working in partnership with NHS Talking Therapy, JP Morgan, colleges, training providers, legal Services and DWP (JCP). • accurate record keeping and managing NHS IAPTUS database system• Responsible for handling a caseload of 35 – 45

 Conducting key work sessions with customers  Working with customers who have housing issues or experienced trauma  Transitioning customers to move on to social housing  Accurate record keeping and managing CX Housing and CIMS database systems  Managing voids and conducting property inspections, health and safety checks Liaising with multi-disciplinary teams within NHS, local authorities and civil services.  Monitoring CCTV throughout the shift  Ensure customer’s housing benefit, universal credit and PIP are in place  Ensure customers are paying their rent/service charge  Conducting customer referrals and assessment  Creating and updating customer’s risk management and support plan  Complete incident reports when required  Raising repairs with contractors and carryout fire safety and building checks  Serving NTQs and evictions to customers when required  Proving tenancy and housing support and advice

 Responsible for crowd management and reporting over-crowded areas  Provided security service at stadiums, events and arenas Prevented unauthorised access to sites by the public Ensured the health and well-being of all visitors Reported anti-social behaviour and illegal activities  Communicated effectively with colleagues using radios Provide traffic management and parking marshalling services Scanning tickets and thoroughly checking bags/ pockets for the health and safety of others