Alfredo Cardenas Email and Phone Number

• Enhanced students’ proficiency in English grammar, writing, and speaking through targeted instruction and practice• Developed and delivered engaging Business English programs specifically tailored to customer service professionals, focusing on effective communication techniques• Designed web pages for several businesses in various industries, including food, health care, and finance• Coded websites, web apps, and scripts, ensuring mobile optimization and maintaining best coding… Show more • Enhanced students’ proficiency in English grammar, writing, and speaking through targeted instruction and practice• Developed and delivered engaging Business English programs specifically tailored to customer service professionals, focusing on effective communication techniques• Designed web pages for several businesses in various industries, including food, health care, and finance• Coded websites, web apps, and scripts, ensuring mobile optimization and maintaining best coding practices and principles Show less

• Payroll Software Proficiency: experienced with the section of the software in charge of deductions, wage calculations, bonuses, and taxes• Innovated and fixed 40+ features and issues for front and backend behavior, mainly, in the following accounting sections of the company web app: Payroll, Settlements, and Annual Income Tax Return, mainly• Helped solve urgent issues for 15+ clients via Merge Requests with scripts for direct DB data access and hotfixes, while keeping good… Show more • Payroll Software Proficiency: experienced with the section of the software in charge of deductions, wage calculations, bonuses, and taxes• Innovated and fixed 40+ features and issues for front and backend behavior, mainly, in the following accounting sections of the company web app: Payroll, Settlements, and Annual Income Tax Return, mainly• Helped solve urgent issues for 15+ clients via Merge Requests with scripts for direct DB data access and hotfixes, while keeping good communication with CSRs• Optimized test suites for primary classes, increasing their coverage to 100%, upgrading performance, and lowering load times by half Show less

• Mentored 2 junior web developers, providing technical support and guidanceHelped junior developers with debugging/resolving technical blockers and guided them on following programming best practices• Provided advice and tips and moral support for maintaining motivation

• Demonstrated customer service excellence, and proficiency in collections, ensuring timely resolution of outstanding balances to maintain uninterrupted client services.• Internet and customer care solutions and applications engineer for small, medium, and large companies.• Provided real-time solutions to 15+ daily clients with patience and accuracy• Coordinated 10+ daily technical tests with a team of on-site and remote technical personnel for the re-establishment of broadband… Show more • Demonstrated customer service excellence, and proficiency in collections, ensuring timely resolution of outstanding balances to maintain uninterrupted client services.• Internet and customer care solutions and applications engineer for small, medium, and large companies.• Provided real-time solutions to 15+ daily clients with patience and accuracy• Coordinated 10+ daily technical tests with a team of on-site and remote technical personnel for the re-establishment of broadband services• Assessed, evaluated, and guided 3 processes for the creation of new work methodologies, with a small team and with the whole department Show less

• Provided English language classes to groups from 4 up to 30 students, from University to Business level students, with accurate large group control• Worked closely, one-on-one with over 5 students that required a higher and more immersed personal method from Master to Doctorate level students

The company is now SEAM Group, which used to be Predictive Service Inc.• Carried out 150+ thermal inspections for foreign companies (US, Turkey, Italy) on-site, compliance with safety standards according to NFPA 70E and NEC• Developed 50+ accurate work plans and mapping of large factory-size sites with the client’s maintenance team• Conducted many assessments with client teams about possible hazardous threats, causes, and maintenance recommendations

• Search and negotiate with suppliers to purchase electrical, electromechanical, and mechanical equipment to assemble audio-visual alarms, medical air compressors, and medical vacuum generators• Create Electric and Electronic Design, Control Logic, Wiring, and Mechanical Design for such equipment• Calculate and manage the budget for the assembly of the Medical Air and Vacuum Generators• In charge of training the facility personnel and on-site tech support