Jessica Monteiro Email & Phone Number

Dublin, County Dublin, Ireland

• Building and maintaining strong relationships with clients. This involves understanding client needs, addressing concerns, and ensuring their satisfaction with the products and services provided.• Overseeing specific client accounts, managing the day-to-day interactions, handling inquiries, and being the point of contact for any issues or requests and ensure that client needs are met promptly and effectively.• May assist in sales efforts by identifying opportunities to upsell or cross-sell additional products or services to existing clients. Collaborating with sales teams to propose upgrades or expansions that benefit the client.• Addressing client concerns or issues. Troubleshoot problems, investigate complaints, and work to find satisfactory solutions, often liaising with internal departments to resolve issues.• Analysing client usage patterns, preferences, and feedback to better understand their needs and tailor solutions and ensure that the company's products or services align with client expectations.• Communicating regularly with clients, providing updates on services, sharing new features, and maintaining clear and consistent communication channels. • Retaining clients and strive to maintain high satisfaction levels to ensure clients continue their relationship with the company.• Having a strong understanding of the company is offerings is crucial. Being well-versed in the features and benefits of the products or services are being managed for their clients.

Dublin City, County Dublin, Ireland

Focused on improving my English level, I moved to Ireland. I held part-time roles in conjunction with language studies, developing my adaptability and verbal communication skills in multicultural environments.• Ensuring all operations are carried out safely with due regard and compliance with Environmental, Health, and Safety (EHS) regulations and procedures.• Creating an efficient cleaning routine, demonstrating the ability to work independently.• Notifying superiors of any damages, deficits, or disturbances.

Dublin City, County Dublin, Ireland

Focused on improving my English level, I moved to Ireland. I held part-time roles in conjunction with language studies, developing my adaptability and verbal communication skills in multicultural environments.• Looking after two children by supporting them throughout the day and creating a positive, stress-free environment.• Helping to develop the family's schedule to maintain household order.• Establishing and maintaining a safe play environment for children.• Communicating with parents about daily activities and behaviours.

São Paulo, Brazil

Diletto is a chain of luxurious handmade ice cream stores.• Performing federal and local income tax compliance, accounting principles, tax analysis, and tax research.• Identifying potential compliance vulnerability areas and risk; developing and suggesting corrective action plans for resolving problematic issues.• XML file control. Responsible for compliance of sales invoice/tax and purchase orders, performing data-entry, and reporting.• Preparation of book/tax differences for use in monthly and annual financial statement reporting of income taxes and updating as necessary for tax return preparation.• Maintaining tax calendar to ensure all tax returns and tax payments are filed timely.• Identifying and coordinating tax savings opportunities in income and non-income tax area.Main achievement:• Improved the control of machinery loans, reducing equipment loss by 60%.

São Paulo, Brazil

Bradesco is one of the biggest banking and financial services companies in Brazil. • Analyzing credit and financial information (e.g., credit reports, tax returns, financial statements, etc.) to determine credit risk levels involved in lending money to commercial customers.• Identifying client issues and making discretionary problem-solving decisions to meet those credit needs.• Performing audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting processes and procedures.• Overseeing all aspects of fraud, financial and regulatory investigations, and ensure compliance with all applicable banking regulations.• Opening reviews for all matters upon which an assessment is performed, determining if further investigation or action is or is not warranted.• Reconciling, calculating, and interpreting ratios, comparative, trend and market analysis, accurate cash flow analysis, and stress-testing.• Evaluating processes to make recommendations for positive change to improve efficiency, add value, or reduce risk.• Preparation of financing contracts (mortgage and general lending).

São Paulo, Brazil

J&C Imported Magazines and Books is a book distributor.• Providing business operations administrative support to the financial department.• Maintaining record keeping and filing systems.• Maintaining the executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.• Negotiating the purchase of office supplies and furniture, office equipment, etc., following company purchasing policies and budgetary restrictions.• Coordinating between departments and resolving day-to-day administrative and operational problems.• Processing monthly billing & monthly reports, recordkeeping, assisting with A/P, A/R, journal entries, reconciliations, cash management, and financial statements.• Acting as an Executive Assistant working alongside office manager performing clerical duties.