Julie Rivas Email & Phone Number

-Daily Purchase Order Processing through E1 software, requiring attention to detail.-Customer support spanning a wide range of questions or concerns.-Experience in all functions of Gowan USA Customer Service ( i.e. all sales territories, warehouses and special responsibilities.)-Provide support to all team members including new hire training.-Monthly Inventory management and reconciliation of 10+ warehouses across the U.S. Handling issues concerning: FIFO procedure. Damaged/ Missing product. Incorrect lot numbers and respective quantities.-Close collaboration with logistics, demand planning, production and sales teams. -Novice experience with: Export shipments. Customer invoicing. Domestic logistics coordination for finished goods, shipping from manufacturing site to storing warehouse.

⦁ Monitoring purchasing strategies, engineering revision changes, and inventory logistics of 350 unique fasteners assembled on Battery Electric (Zero Emission) Trucks.⦁ Some undertakings included:-Completing the Production Part Approval Process (PPAP) for each individual fastener.-Bringing quality issues to a close through Root Cause Analysis and testing.⦁ Advanced level Excel analysis and distribution of updated Bill of Materials weekly.⦁ Created interdepartmental training documents for new hires on company’s PPAP policy, ie. procedures, documenting, deviation signatures etc.

Chandler, Arizona, United States

Chandler