J B. Email & Phone Number

Okinawa, Japan

Jbphh, HI

Marine Corps Base Hawaii, HI

• Operated as Tier I/Tier II technician to 2000 local and remote users and over 1700 workstations.
• Vetted and elevated reported IT issues via a tracking system to ensure 48-hour customer response.
• Orientated new users to Department of Defense Information Assurance policies.
• Provided one-on-one training for users on the use of IT hardware and software.
• Managed network user accounts utilizing Active Directory, to including: creating, maintaining and transferring accounts to/from other Naval Medical commands as Transitions Administrator.
• Trained and provided guidance to 20 new staff members to Help Desk policies and duties.

• Analyzed 45,000 medical records for integrity and accuracy.
• Navigated command electronic medical records (AHLTA, CHCS) systems to register and track patient information, including reporting of inaccurate entries.
• Developed guidelines and policies and created tracking databases to record movement of records for accurate and timely release of information and trained 50+ users on said policies.
• Ensured compliance of HIPAA and Department of Defense guidelines for handing and release of PII and PHI for 35-bed hospital, including outpatient clinics and 3 branch offices.
• Trained new users on departmental processes and computer applications.

Bachelor’S Degree

Associate Of Arts And Sciences (A.A.S.)