J B. Email & Phone Number

Okinawa, Japan

Jbphh, Hi

Marine Corps Base Hawaii, Hi

• Operated as Tier I/Tier II technician to 2000 local and remote users and over 1700 workstations.• Vetted and elevated reported IT issues via a tracking system to ensure 48-hour customer response.• Orientated new users to Department of Defense Information Assurance policies.• Provided one-on-one training for users on the use of IT hardware and software.• Managed network user accounts utilizing Active Directory, to including: creating, maintaining and transferring accounts to/from other Naval Medical commands as Transitions Administrator.• Trained and provided guidance to 20 new staff members to Help Desk policies and duties.• Facilitated new Defense Heath Administration informatics portal by researching system requirements, developing user guide and ensuring functionality for remote users to minimize clinical interruption.• Utilized administrator roles to manage software to include CHCS/AHLTA, Essentris, and DMHRSi.• Supervised multiple projects supporting internal and external customers lasting from weeks to several months.• Served as administrator for command telecommunication by providing budgeting information, technical services and subject-matter expertise on command committees.• Utilized automated report systems to certify vendor invoices for payment to reduce extraneous services and cut communication by 30%. • Created Standard Operating Procedures and documentation for departmental operations.• Assisted with command-wide deployment of upgraded Operating System, to include: updating software/hardware and resolving new OS related issues for users.

• Analyzed 45,000 medical records for integrity and accuracy.• Navigated command electronic medical records (AHLTA, CHCS) systems to register and track patient information, including reporting of inaccurate entries.• Developed guidelines and policies and created tracking databases to record movement of records for accurate and timely release of information and trained 50+ users on said policies.• Ensured compliance of HIPAA and Department of Defense guidelines for handing and release of PII and PHI for 35-bed hospital, including outpatient clinics and 3 branch offices.• Trained new users on departmental processes and computer applications.

Bachelor’S Degree

Associate Of Arts And Sciences (A.A.S.)