Dynamic and direct engager that is involved in every aspect of IT and customer support whether it is overseeing the backend support, systems installation, implementation, operation, and maintenance, to planning new and/or innovative ways to improve IT at all levels. Committed to engaging with leaders, support staff, and customers about communication success and areas needing improvements, increase productivity and collaboration, and increase customer confidence. Can and has overseen projects and project management to include initiating, planning, execution, monitor/control of performance and budget, status reports, and closing of project. Managed and provide professional advice, guidance, direction, training and career counseling to 1000s of IT and non-IT professionals for over two decades. Continuously reviews and enforces policies and procedures to ensure compliance with management plan, budgetary directives, and schedule guidelines. Excellent attention to detail, interpersonal, and instructional skills with the keen ability to collaborate with others such as leaders, peers, subordinates, outside agencies, and other instructors about training IT professionals. Possesses excellent and effective organizational written and oral skills and enjoys speaking about opportunities for IT professionals. Believes continues training is key to keeping one-step ahead by creating, coordinating, managing IT learning initiatives which gives the organization the ability to maintain and/or increase relevance, competitive edge, and marketplace influence. Continues to say current and knowledgeable in the IT industry concerning the latest trends and emerging technologies and works with organizational leadership to update training needs with new business processes. An outside the boxer thinker and doer who can find creative, innovative and cost-effective ways to resolve problems.