Act as the primary contact for customer inquiries via phone, email, and live chat, delivering technical support for hardware, systems, and applications.Resolve IT-related issues efficiently, enhancing customer satisfaction through detailed documentation and proactive support.Conduct remote troubleshooting and adjustments to systems, ensuring seamless network operations for remote employees.Collaborate with senior IT specialists on complex problems, providing comprehensive notes for effective resolution.Support departmental operations by creating and managing critical IT documentation.

Operated shop machinery to produce components for final products, ensuring compliance with specifications.Utilized precision measurement tools to inspect parts and performed assembly duties with minimal supervision.

Addressed customer inquiries and technical support requests across multiple platforms, ensuring accurate issue resolution.Conducted remote troubleshooting, assessing potential solutions and managing support queues for optimized response times.

Provided hands-on support to end-users, diagnosing and resolving hardware and software issues promptly.Installed and configured operating systems and applications, ensuring optimal network connectivity.Delivered exceptional customer service, maintaining high levels of client satisfaction.Documented support activities meticulously, aiding in service request tracking and equipment inventory management.