Jack Brallier Email & Phone Number

Happy Valley, OR, US

Portland, Oregon Metropolitan Area

Providing service and technical support to clients in Oregon and Washington. Technical support including designing, deploying and supporting Windows Active Directory, Microsoft 365, Virtual Machines, Microsoft Azure, AWS, Google Workspaces, all Windows Operating Systems, VPN, Application support and supporting both physical and virtual networks.

Portland, Oregon Area

Make customer calls daily in the Portland metro area. Diagnose and repair defects and damage to mobile devices (iOS, Andriod). Document and communicate steps taken to remedy issues. Maintain proper inventory management and movement. Provided user education on data backup and retrieval, demonstrate superior customer services abilities.

Vancouver, Washington

In charge of upkeep and security of company network. Onboarding of new users and workstations. Implemented Help Desk Ticketing system (Jira). Encouraged use of off-site data backup and implemented built a system to achieve that goal. Setup secondary office location for new sales team. Assisted end users with troubleshooting and education.

Portland, Oregon

Manage inbound and outbound calls. Secure client confidence and loyalty. Manage clients logistics needs and help solve problems surrounding clients transportation network. Grow client base and freight network by leveraging England Logistics transport capacity. Provide best in class client services and support.

Portland, Oregon Area

Trained and certified in Microsoft licensing and product road maps. Helped create licensing plans for small and medium sized business in the Midwest and Central regions. Gained knowledge of Microsoft enterprise offers including EA, MPSA and Azure workloads. Work with account executives to uncover additional software opportunities in security, productivity.

Portland, Oregon Area

Account Acquisition focused primarily around Microsoft products and services. Created hardware, software and service solution for small and medium sized business in southern California. Worked extensively with Microsoft resources, zones internal resources, and third party providers to meet customer needs. Gained a solid knowledge base of Microsoft products.

Halsey, Oregon

Prioritize and organize incoming and outbound shipments. Assign appropriate equipment based on shipment need. Work directly with client to ensure goals and seasonal pushes were a success. Completely weekly driver payroll. Managed employee time off requests. Backfilled for other regional fleet planning duties.