Brian Reardon Email & Phone Number

Danville, Kentucky, United States

Nicholasville, Kentucky, United States

Manage incoming Incidents and Tasks coming in from Customers using SolarWinds Service Desk IT Service Management software. Review and assign Incidents and Tasks to Tier 1 Technicians and assist with customer service as needed. Oversee and follow up with Tier 1 Technicians and answer questions and provide direction to achieve first call resolution for customer issues.Mange company KnowBe4 Phishing testing campaigns and follow up with users and managers when phishing tests were failed to ensure proper training was completed.Creation of guides and documentation for hardware and software issues for use by end users to create efficient resolution of common problems.Travel for support to remote locations and setup and support of new start up locations. This includes deployment and setup of Cisco Meraki networking equipment, and networking of all printers and user workstations.

Nicholasville, Ky

Technician with IT Service Desk that serves over 1600 computer and mobile device users. Working with users on issues pertaining to troubleshooting, repair, and installation of computer and network hardware and software using Microsoft, Apple and Cisco products. Provide assistance through the use of phone, email, remote access using TeamViewer, and face to face dialogues. Imaging and setup of all new and user returned laptops, desktops, and mobile devices.User support performed in all buildings in Nicholasville Corporate Offices including fabrication and construction shops. Travel for support to remote locations and setup and support of new start up locations. This includes setup and deployment of Cisco Meraki networking equipment and setup and networking of all printers and user workstations.Experience with Microsoft SharePoint, Microsoft Dynamics 365 CRM software, Microsoft Exchange, TeamViewer, SCCM, AirWatch, and DUO Security. Kronos time clock setup and installation with the addition of biometric fingerprint scanners.

Danville, Kentucky

Worked as a Machine Technician in a fast-paced technical production environment following strict quality standards to deliver the best product to our customers the first time, every time. Job required reading blueprints, using precision measuring equipment and monitoring and adjusting machines as needed to maintain quality and safety standards. Performed data entry in several systems and databases including SAP.Was a member of both the safety and special events committees as well as numerous Six Sigma Projects that resulted in gaining a Six Sigma Greenbelt Certification.This company moved operations overseas and this was viewed as an opportunity to return to school and obtain a college degree to enter into a new professional career.