Janet Brooks Email & Phone Number

North Wales, Pa, Us

North Wales, Pa 19454

United States

Warrington, Pennsylvania

As Training and Development Manager, I developed a successful New Hire Orientation Training program which characterized company culture and effectively conveyed employee benefit information via SharePoint. Collaborating with Executive Members, I was instrumental in developing and executing an Employee Hotline that easily connected employees to various resources and benefit providers. As Chair for the Management Committee, I provided leadership and direction in identifying and implementing efficiency and process improvement projects. As a member of the Human Resources Department, I supported my colleagues in managing the annual Employee Handbook project; crafting departmental SOP's; performing exit interviews and employee relations initiatives.

Warrington, Pennsylvania

After one year of performing background screening functions including education, employment and personal reference checks, I was promoted to Training Coordinator. In this role, I served as the subject matter expert and educated new hires for one full week of classroom training prior to their graduation to Human Resource Research Call-Center Representatives. In monitoring representative's calls, I was often required to meet with employees to shed light on areas for improvement in call handling. Keeping the departmental work instructions current allowed representatives to remain up-to-date on changes to processes and procedures. As an ISO certified company, I also prepared the department for annual audits.

Warminster, Pa

As Patient Care Coordinator, it was my pleasure to provide welcoming reception to patients, to assist them with scheduling appointments, making payments, answering insurance questions and troubleshooting insurance issues. I handled multiple aspects of Physician Marketing including monthly travel to local primary care physician's offices, building rapport with primary care office staff and stocking marketing materials. I also attended local medical provider events to represent my employer and available services.

Doylestown, Pa

As Legal Assistant, I provided Legal and Administrative support to multiple Managing Partners. As the first point of contact for clients and visitors, it was important that I provide welcoming reception. I managed attorney appointment calendars, transcribed dictation, processed client payments, drafted legal documents, issued stock certificates and filed documents with the court. I was instrumental in preparing and distributing a quarterly newsletter to 500+ client contacts utilizing Microsoft Publisher.

Fort Washington, Pa

After joining the firm as a part-time billing clerk, I was quickly promoted to a civil litigation paralegal, responsible for a caseload of 100+ files in multiple PA jurisdictions. After five years of excellence in timely legal processing, I was promoted to the firm's first Litigation Paralegal. I managed all contested civil litigation cases, providing clients with prompt and thorough status updates. I accompanied the Managing Attorney and Owner to client visits and annual industry workshops supporting the promotion of the firm and its services. As a senior member of the staff, I trained and mentored newly hired paralegals and legal assistants.

Bachelor Of Arts - Ba, Organizational Studies, Summa Cum Laude

Associate Of Arts - Aa, Social Sciences - Act 101 Academic Excellence Award Recipient

Paralegal Certificate, Paralegal Studies

Graduated Magna Cum Laude