Having spent over 30 years in the IT industry in diverse areas such as Banking, Insurance, New Media, Agribusiness, Telecommunications and Government, I have made a success in a number of roles. Project work has given full project life cycle experience and project management skills, project analysis and planning, contract review and service management, change and release management, stakeholder management, test and defect management, building business relationships and team working. Years of operational roles in Service Management have given excellent service delivery, ITIL process management and framework architecture, SLA management, disaster recovery and business continuity knowledge. I am also a competent business analyst, communicator, report writer and document creator.My success in these roles is by combining considered analysis, good judgement and vision along with a high degree of organisation and drive to deliver quality on time. Where possible I create an open, supportive, communicative work environment fostering flexibility and resilience in my team. Gaining buy-in and engendering a positive, enthusiastic commitment while focusing on delivery is a priority. I maintain a professional attitude, thrive on challenges and problem solving and acquire skills and knowledge easily.Specialties: Organisational Change, Project Management, ITIL, Service Management implementation, stakeholder engagement and business relationship management, Change management, release management, service continuity, asset management, mentoring.Get in touch if you have a suitable contract!