• Administered full process of Balance Transfer Reversal (30, 60, 90 days)• Implemented Quality Control on BT Reversal• Strategized a designated process to improve and expedite credit cards, change addresses, waive finance charges, late fees, add/remove authorize users, ACH, process rate changes, balance transfers, right fax and adjust customer’s product code to change their visa account. • Managed SCRA (Service-members Civil Relief Act) Report. • Processing all maintenance requests such as statements, auto debits, correct past due counter, fees etc that is submitted from the compliance team for processing. Provide excellent customer service, reviewed customer accounts to ensure they are in good standard to process Quest requests to ensure they are in compliance with company policy and procedures. Ensure all work is with compliance within federal guidelines (Financial Crimes, BSA, Privacy etc.).Utilizing excel spreadsheet to track all processed credit card.

• Managed Inbound/Outbound calls from branch representative about customer accounts, process all maintenance to account such as consumer and business auto debits, waive finance charges, late fees, update customer addresses, print and mail statement reprints, and contact branch associates to resolve any discrepancies about a maintenance request. Locate, retrieve and research old accounts such as Lock Box Payments, World Omni and Flex-line accounts for missing payments and etc. Managed the entire process for Tsys history team while retrieving accounts to maintain 100% SLA standards.• Performed audit on consumer loans, retrieve, and print and distribute demographics report on a daily basis among my coworkers for processing. Process and fax payoff request through Rite-Fax and follow up with requestors to ensure that they receive their payoff letter with in SLA timeframe. Trained new employees on Lotus notes, CLON, IVIEW and Workday.

• Partnered with hiring managers and HR to obtain a clear view of their hiring needs.• Utilized an array of sourcing tools to coordinate a targeted sourcing strategy such as social media platforms, internet, and networking. • Identified new and creative ways to source candidates (job fair, attending events to network, building a report to reach out to passive candidates etc.). • Arranged interviews and travel/lodging of selected applicants at company's expense, as necessary. Notified applicants of consideration or rejection.• Interviewed those selected that meet organization's qualifications.• Informed candidates of job's duties/responsibilities, compensation and benefits programs, work schedule/conditions, career advancement opportunities, etc. • Arranged assessment testing for applicants as well as administered voucher for drug testing. • Conducted new hire orientations and/or exit interviews, as needed. • Performed reference and background checks.• Prepared and extended job offers including preparation of appropriate paperwork.• Participated in the design and placement of employment advertising.

• Processed all recruitment transactions along with reviewing and approving offer letters for direct-hire temps. Aided in the candidate selection process by screening resumes, conducting phone screens and face to face interviews. Processed employees pay adjustments after review from them upon their direct hire. Coordinated travel arrangements, schedule interviews (on site) and applicant visits. Created, posted, and managed all approved job postings. Tracked candidates in ATS, while processing all applications and generating reports to submit to manager. Delegated procedure manuals of safety procedures to all temps. Effectively collaborated with HR Recruiters and management on applicant flow. Answered questions regarding temp’s benefits (medical, dental, and vision), as well as process benefit changes in ATS system (decline or accept insurance). Managed temp referrals and attending career fairs at local colleges. Generated turn around report for employee time sheets. • Arranged interviews for temps with hiring managers at job site and follow up with management to obtain interview feedback. Compiled interview packets, completing I-9s, W-2 forms, as well as conduct drug test, background check, employment, and reference checks. Set up new hire packets by creating and maintaining temp’s files, along with conduct orientation to go over company policy and procedures prior to sending temps out on job sites (hard hat, safety goggles, apron etc.).