Juan Carlos Alvarez Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, US

• WestRock Company is the global leader in an expansive range of distinctive, innovative paper-based products and packaging solutions.Responsible for developing and implementing the WestRock customer care programs for.
• Overseeing the Global Technical Services team and comprehensive service delivery, drove new equipment installations, customer satisfaction, and operational excellence for 7,000+ packaging machinery units worldwide
• Spearheaded an organizational strategy that expanded the team by 15%, growing to over 100 members globally, while developing and implementing robust professional development and training modules
• Transformed service operations through advanced data analytics, optimized key performance indicators, and enhanced operational performance by 12% YoY that aligned with business objectives and fueled growth; managed a.

Elmsford, NY, US

• Sylvan Road Capital is a pioneering and emerging asset management firm focused on taking a value investment approach to single-family residential investing.
• Led a high-performing field services team consisting of 4 directors and 100+ technicians focused on maintaining 5,000+ assets across 12 U.S. markets prioritizing quality customer service and relationship management.
• Streamlined operations for over $16 million in service requests effectively managing 40,000+ annual work orders.
• Implemented strategic initiatives and enhanced collaboration with 3rd-party partners achieving a 27% reduction in maintenance cycle times and a 51% improvement in asset turnover; managed a $4M+ operating budget.

Atlanta, GA, US

• Led a high-performing productivity managers and project controls team consisting of 5 leaders and 60+ PCAs across both North and Latin America.
• Directed project execution for site maintenance focusing on adherence to project timelines, project plan development, metrics tracking, and reporting.
• Oversaw daily functions of a regional project control team achieving 95% on-time performance across 120+ annual maintenance events totaling over $120 million.
• Drove cross-functional coordination for job evaluation and knowledge capture ensuring consistency and efficiency during each maintenance event.

Schenectady, NY, US

• Responsible for development and execution of Standards and strategies to drive cost reduction across field services activities while improving customer experience and quality performance related to Heavy duty gas.
• Led the project management team focusing on standardization of procedures and performance analytics ensuring seamless and efficient project execution.
• Devised creative resource allocation and scheduling strategies boosting safety, quality, and customer satisfaction.
• Applied strategic capacity planning and multi-skilled resource allocation that reduced onsite costs and achieved a 79% staff time management efficiency exceeding target by 4%.
• Optimized field engineering operations and cross-functional alignment rigorously reporting metrics across 300+ global maintenance events contributing to over $500 million in revenue.

Schenectady, NY, US

• Directed business overall Six-Sigma strategy, including mentoring of Black Belts in executing Lean Six Sigma methodologies to achieve breakthrough improvements in customer satisfaction, process capability, and quality.
• Championed leadership for global strategic continuous improvement initiatives fostering a culture of efficiency and accountability across operations.
• Mentored and coached 12 Black Belts from across the globe in Six Sigma and Lean principles aligning projects with key opportunities for process efficiencies to enhance safety, quality, and cycle times.
• Led process improvement projects driving $2M in cost savings via strengthened ownership and accountability.
• Facilitated 4 Green Belt training programs for more than 50 participants cultivating a robust continuous improvement culture across teams.

Schenectady, NY, US

• Directed comprehensive operational oversight across 4 North American (US/CN) sites emphasizing tooling kit inspection, inventory management, packaging, and logistics optimization for field deployment.
• Led a 60-member team, managed budget forecasting, warehouse administration, and operational planning with an annual budget exceeding $50 million.
• Strengthened cross-functional alignment with supply chain teams fostering strategic partnerships with suppliers and optimizing vendor performance with over $15 million in annual expenses.

Schenectady, NY, US

An experienced leader in planning and deploying Field Engineering resources for Power Generation Services across the Americas. Skilled in resource capacity management, financial data interpretation, and developing long-term resource plans. Proven track record in driving cost reductions, enhancing resource competency, and standardizing global policies..

Schenectady, NY, US

Responsible for the logistics operations of 1,200 global field engineering resources in Power Generations Services, including immigration and personal income tax compliance. Led the creation of the PGS Logistics COE team and processes, responsible for coordinating the immigration aspects for the mobilization of resources to over 3,500 foreign assignments.

Schenectady, NY, US

Responsible for establishing Sarbanes Oxley (SOx) rigor and requirements for the Engineering information used by the Contractual Services Business Models. Led the engineering operations of Gas Turbine Services sustaining efforts including managing a multi-million dollar budget.

Schenectady, NY, US

Worked closely with Contractual Services, Energy Engineering, Field Services, and GE customers to develop holistic information on the operational condition and life of fleet leader parts and units. Provide leadership and technical direction to multiple engineering teams evaluating the various GE Energy-designed systems.

Schenectady, NY, US

Drive continual improvement within the NPI process within the Energy Services business by utilizing Six Sigma while focusing on cycle time reduction, process quality, and rigor. Integrate DTI initiatives into NPI Quality efforts through the annual planning and NPI processes by collaborating with the establishment of a Market Segmentation process for Energy.

Niskayuna, New York, US

Successfully completed the commissioning of the Single Cylinder Research Facility. An effort which included a cross-functional team over a period of 2 years leading the design, installation and commissioning of an advanced diesel research facility at the Research Center for GE Rail. Contributed to the successful demonstration of an off-engine evaluation of.

M.S., Mechanical Engineering

B.S., Mechanical Engineering

Associate Of Science - As, Engineering