Jennifer Carmo Email & Phone Number

Greater London, England, United Kingdom

Key deliverables: - Responsible for all central Operations to support the Director and all WfW services.- Responsible for Human Resources with the support of external HR consultants. - Responsible for IT & Systems with the support of external consultants. - Oversee financial processes.- Act as the head office for WfW.- Ensure the quality of Monitoring & Evaluation frameworks. - Support the director with business & implementation plans.- Lead Wheels for Learning project planning. - Support Wheels for Change and Wheels for Life manager in the project planning & implementation. - Contribute to the general ongoing development of Wheels for Wellbeing.

London, United Kingdom

I strive to assist small charities, community groups, and entrepreneurs in optimising their operations by providing long-term strategic guidance. This includes developing appropriate policies and procedures to ensure effective and safe functioning, as well as holding staff and volunteers accountable. My objective is to offer your organisation and its members practical and sensible solutions that align with your available resources. Additionally, I can help implement new strategies within your budget and time constraints. My ultimate aim is to equip you with the necessary tools and knowledge to run your organisation efficiently, without fostering dependency on my assistance.

Oxford, England, United Kingdom

• Handling various administrative tasks daily, including responding to customer inquiries through email and phone, processing payments, and managing order procedures.• Overseeing clients' databases and memberships. • Managing and updating website.• Ensuring quality control of meat orders and the packing line.• Processing and packaging orders.• Managing the camping site and handling bookings.• Providing customer service in the Farm Shop.• Recruit, retain and coordinate volunteers.

London, England, United Kingdom

• 50% of this role encompasses managing the Marketing Team, including a team of 20 marketing volunteers, and developing marketing strategies to effectively communicate key messages and impact evaluation findings both internally and externally. • Closely work with the fundraising team to promote and create impactful fundraising campaigns as well as draft and evaluate funding applications.• Collaborate with the operational team to effectively evaluate all of FEAST's projects and programs. • Establish and implement effective quality assurance processes for all of FEAST's projects. • Line manage the Volunteer Administrator, Marketing Team, and Community Engagement Team. • Lead the design, development, and implementation of impactful projects and initiatives, including those focused on food waste and sustainability. • Develop training opportunities, an online training platform, and training materials for volunteers and staff. • Ensure compliance with data governance policies and maintain data quality. • Oversee data migration and administration of Salesforce and other software. • Present analysis findings to the team and trustees to guide the development of the charity's programs, ensuring that our work was supported by strong evidence and aligned with the mission and values.

London, England, United Kingdom

• Proactively managing the number of reading sessions completed each month to ensure that the charity reached as many children as possible. • Engaging with Multi-Academy Trusts and other partner organisations to expand the charity's reach to more schools. • Serving as the main point of contact for schools in North West England, effectively presenting how the charity runs reading programs and addressing any inquiries. • Ensuring that current partner schools have an excellent experience and continue to adhere to the reading programs. • Understanding the needs of children and literacy challenges by engaging with current partner schools.• Supporting local volunteer recruitment through events and campaigns, and engaging with local corporates, universities, and other partners. • Building an empowered community of volunteers who can provide regular reading support for more children. Driving engagement activities to facilitate volunteer communication, events, rewards, and recognition initiatives. Acting as the point of escalation for volunteers in the community. Continually seeking opportunities to enhance the experience of volunteers and schools.

London, England, United Kingdom

I was in charge of overseeing all aspects of the charity's operations, services, and installations. This included managing two main projects specifically designed for individuals aged 55 and above, which had a membership of over 150 people, as well as a Youth Service with approximately 50 members. My responsibilities encompassed a wide range of tasks, including but not limited to:• Managing and supervising a team of staff members, including caretakers, two project coordinators, and temporary activity leaders.• Handling the budget for services and activities, as well as accounting for expenses and producing reports for grant providers.• Designing promotional materials such as brochures, flyers, and other marketing materials for the charity's centre. Additionally, I was responsible for managing social media platforms and updating the website content.• Ensuring that the projects were effectively advertised within the borough and establishing connections and partnerships with other organisations, universities, local businesses, and associations.• Developing and implementing a volunteer program, which involved managing volunteer opportunities, conducting recruitment and interviews, and providing ongoing support and training for volunteers.• Collaborating closely with the CEO to identify resource needs, explore new funding opportunities, promote projects within the community, and implement new policies.• Redesigning and implementing changes in the services to better meet the needs of the local community, and additionally, identifying areas for improvement in the services.

London, United Kingdom

I oversaw all aspects of two primary projects for the charity, namely Community in Action and the Physical Activity Support Service, which catered to adults with learning disabilities. My main responsibilities included:• Developing, organising, and delivering the core activities of both the Community in Action and Physical Activity Support Service.• Serving as one of the main points of contact for parents, members, and volunteers, providing them with any necessary information about the projects.• Managing and supervising the work of staff, which included five bank relief staff, one project coordinator, one volunteer coordinator, and approximately 20 volunteers.• Managing the budget for services, tracking expenses, and accounting for expenditures, while also generating reports for grant providers.• Creating and implementing the project's marketing strategy, as well as overseeing social media engagement.• Ensuring that the projects were effectively advertised within the borough, establishing new connections and partnerships with other organisations.• Developing and implementing volunteering opportunities, while also providing training for volunteers.

London, United Kingdom

· Was responsible for planning and delivering Music & Dance sessions.· Responsible for coordinating, guiding and training all volunteers.· Support and guide members with complex needs and disabilities.· Make sure all the members were safe and well accommodated in the workshops.· Set up workshops and all necessary materials for the classes.· Organised events and workshops.· Responsible for collecting, selecting and managing social media content.· Make sure all the materials and rooms were left clean and tidy after all the sessions, and lock-up facilities.· Run other workshops (yoga and arts) when cover was necessary.

London, United Kingdom

Developed social skills, and fitness levels, and enhanced the wellbeing and interaction between Autistic individuals by planning and delivering dance sessions.

Maida Vale

• Acted as the main point of contact for parents and volunteers regarding any information about the clubs and organisation, responding to inquiries from parents and new customers and making bookings via email and phone. • Responsible for the management of all the volunteers’ activities, including recruitment and training.• Responsible for reviewing the organisation’s policies and governing documentation.• Responsible for producing marketing material including flyers, banners and t-shirts using Adobe Photoshop and managing marketing research initiatives and social media management.• Responsible for the design and maintenance of the website using WordPress.• Management of payments, invoices and collection letters.• Was responsible for producing and submitting electronic and other records of attendance, contact details, release forms, and permissions and collating simple monitoring information.• Ensured that the organisation’s Child Protection and Safeguarding policies and procedures were promoted within the Club and adhered to by all members of staff and volunteers.• Responsible for organising necessary documentation for volunteers as safeguarding training and DBS. • Responsible for writing applications and management of all the necessary paperwork for grant applications.• Worked closely with the director to identify resource needs, plan programmes, advertise projects within the community and implement policies.• Responsible for managing the budget for services, and expenses and accounting for expenditures.• Oversee HR to ensure that paid and unpaid staff were managed professionally and that teamwork was positively encouraged by holding regular staff meetings.• Act as IT support for tasks such as setting up and fixing printer problems, formatting computers, installing programs and software and fixing small computer issues.

Salesforce Certified Administrator (Aka 201), Customer Service Management, Certified Administrator

Bachelor'S Degree, São João De Meriti Institute Of Education, Ba