J Chanida Email & Phone Number

Bangkok City, Thailand

- Assist new customers in onboarding with the team.- As the account manager, I'm dedicated to providing the best support and care for our customers.- Update HubSpot with any relevant customer information or feedback.- Coordinate customer requests with the team and warehouse.- Resolve issues and cultivate strong relationships with customers.- Monitor the customer dashboard. if issues arise, we promptly communicate with the customer and resolve them.- Collaborate with other teams to ensure seamless workflow completion.- Communicate with customers and team members via email, phone calls, and video conferences to optimize workflow.- Generate reports that provide valuable data for customers and the team, facilitating an understanding of our system.- Effective communication and collaboration with international colleagues

Bangkok, Bangkok City, Thailand

- Monitored customer adoption rates and provided recommendations to help improve employee happiness and engagement within the company.- Onboarded new customers and provided training to help them prepare for using the app and back office systems.- Tested application features prior to launch to ensure they were functioning properly.- Planned and wrote engaging content for the company's newsletter, including tips and insights related to workplaces, colleagues, and wellness topics.- Arranged meetings to guide customers through the application and provided suggestions on useful insights for them to focus on.- Responded to customer issues through email, Line, and Facebook, resolving them as quickly as possible to maintain customer satisfaction and prevent any loss of trust in the company.- Investigate issues from partners and find ways to resolve these problems.- Gathered feedback from customers and shared with the relevant teams for discussion and improvement.- Coordinated and communicated with teams to ensure customer satisfaction and held team meetings to promote culture and core values within customer organizations.- Ensuring clear communication within each team and helping convey information from the development team to customers in an easily understandable manner.- Arranged team building activities to increase familiarity and foster a more enjoyable and collaborative work environment- Provide support in all aspects and assist the sales team after successfully closing a deal with a customer

- Issued and managed accurate invoices for customers- Managed documents and records, to be orderly and correct- Collaborate with customers to understand their needs and provide effective solutions, in order to achieve the highest level of customer satisfaction- Resolved problems that arose in the course of daily operations- Create interesting and trendy content, including promoting product details on the company's social media to generate engaging content, including taking pictures and videos to showcase products and services.- Collaborate with accountants and other staff to resolve document-related issues and ensure seamless operations.

- Prepared and issued accurate invoices for customers- Giving customers software program details and licenses, answering questions, and providing guidance to help them make informed purchasing decisions.- Built and maintain strong relationships with clients, providing exceptional customer service and support throughout the sales process.

- Coordinated with social media influencers, including YouTubers and Facebook influencers, to develop and implement marketing strategies.- Trained new administrators in the company's systems and processes, ensuring that they were equipped to handle their roles effectively.- Resolved problems arose during the course of daily operations, utilizing problem-solving skills to develop effective solutions.- Responded promptly and professionally to emails from customers and company partners in both Thai and English, providing support and addressing concerns.- Monitored customer orders and product information, ensuring that orders were fulfilled accurately and in a timely manner.- Creating engaging and informative content for the company's social media platforms, including Facebook, Instagram, and Twitter, increased brand awareness and engagement with customers.