John Cotton Email & Phone Number

Huntingdon, Cambridgeshire, GB

When there is a commercial or complex loss, our dedicated team of experienced project managers and highly trained technicians are there. We provide 24-hour coverage, delivered 7 days a week by a global network and guarantee a rapid, right, first-time response.If the event of a commercial or complex loss, everyone involved needs reassurance that the project.

Colchester, England, GB

Colchester, England, GB

• I reported directly to the CEO, responsible for business operations. My responsibilities encompassed a wide range of functions, including strategic planning, H&S, procurement, supply chain management, project.
• Developed and executed a comprehensive strategy aligned with the overall business plan. This strategic approach facilitated scalability in FM and diversification into IoT technologies, positioning the company for.
• During my tenure, Cloudfm achieved substantial financial success, with annual revenues increasing from £36m to £66m between 2016 and 2023.
• Successfully established new offices in strategic locations, including London, Colchester, Newark, Harlow, and Dublin. This expansion not only extended our geographic reach but also allowed us to tap into localised.
• Led the creation of an in-house L&D team, resulting in the establishment of the Cloudfm Training Academy, which played a pivotal role in integrating our organisational culture, enhancing quality, and standards, and.
• Restructured the supply chain 2020-2023 through category reviews, this strategic move effectively offset inflationary pressures between 2020 and 2023.

Colchester, England, GB

• Reporting to the CEO, I was responsible for Cloudfm Shared Services, a subsidiary with a directly employed engineering workforce and support team, which delivered planned and project work for the core FM business,
• Delivery turnover increased from £4.56m to £16m, growing operating margin from 10.4% to 22.3%.
• Reorganised business support operations to enhance engineer efficiency by 18%.
• Re-engineered a Projects and Small works division and drove T/O to £2.5m
• Managed 120,000 tasks annually, through a meticulously managed Contact Centre and approved supply chain.
• Introduced new software for call flow & and new phone system management in the 24/7 contact centre, reducing costs by 60%, and implemented a QA system to improve CSAT to 95%

• Weblight operates in the lighting sector, maintaining lighting estates predominantly in the retail sector on a comprehensive and reactive basis for the likes of Sainsburys, M&S, Tescos, TKMax, Mothercare, Iceland.
• Board Director
• P&L management £9-£14m & budgets in excess of £2.5m
• Considerable change management experience
• Driving up customer service and perception levels
• Direct account managed significant high profile retail brands

Managed central services, alongside key account managementKey services: Responsible for invoicing, scheduling of 200+ personnel, sub-contractor engagement and management, PPM program management, quality reviews, stock control and being focal point of contact, i.e. service bureau/ call centre for all of our clients, as well as providing continuing out of.

My department liaises between core operations, the sales team, and the client managers, inducting new clients into the company, monitoring performance and delivery of SLA’s, whilst building strong communications lines and relationships with our clients.Key accounts personally managed have included Sainsburys, M&S, Vinci Facilities, ARCUS FM, DSG, HBOS.

Project Manager reporting to Change Programme Director, recruited to identify and maximise improvements in operational efficiency. Worked on Outsourcing and FranchisingTasked to identify opportunities within the business to outsource specific activities either by franchising or utilising self employed people. Identified selection partner for outsourcing.

Responsible for managing domestic and commercial contracts on behalf of 3rd party clients such as Argos, Miele, Debenhams, and Boxclever.After gaining my first management role as an Installation & Service manager I managed a variety of projects including supporting the launch of Channel5 across London and the growth of Astra/ BSkyB /Sky installations in.

UKRS was the service and installation division for Granda TV Rentals. Covered various roles within the busines including administration, warehouse manager, stock control and planning before moving into first management role.

Master'S Degree, Management

Pgdms, Management

C&G, Electronics