John Coyle Email & Phone Number

London, England, United Kingdom

London, United Kingdom

I performed a variety of tasks, including improving individual and overall team performance through coaching and mentoring and delivering continual improvement activities. I also performed an integral role in optimising the 24/7 group level situational awareness and readiness for technology and operated as the senior escalation for the major incident.

London, United Kingdom

I managed significant challenges associated with service introduction and go-live/migration support of 1800+ users to Office 365. I also influenced the service desk and overall technology service functions in the cost-effective delivery of exceptional customer service to end-users through a service improvement plan. I coordinated a wide range of duties.

London, United Kingdom

I managed the application support function and client service team globally for 20-30 applications and approx. 5k end-users across the Credit Risk, Credit Engines and Midcaps business areas. I was also the project lead and sponsor for internal improvement and transformation activities. My responsibilities included ownership of L1/L2 support, maintenance.

London, United Kingdom

I took on the role of Interim Chief of Staff for the Global Banking, Asset Wealth and Risk production support group. This was a stretch role until a permanent hire could be hired and I combined it with my CSI project role. My main responsibilities were to run the day to day administrative activities of the group including budgets, hiring, group strategy.

London, United Kingdom

I planned and implemented all aspects of the project delivery and helped to solve numerous problems and challenges as well as designing measurements to meet the CSI project goals. A key part of the role required me to influence and negotiate with multiple project teams and stakeholders across the globe as well as bringing the overall group together.

London, United Kingdom

I managed the application support function and client service team globally for 40 applications and multiple end-users. I unified and motivated the support function following a vendor support transition program re-establishing credibility with IT partners and business users within 9 months. My responsibilities included ownership of L1/L2 support.

London, United Kingdom

I managed the application support function and client service team globally for 10 applications and approx. 1k end-users across the Treasury and Corporate Security and Business Continuity groups. I designed and built out a new L1/L2 production support function in the first 6 months and built a strong relationship with business stakeholders and end-users.

London

I had global oversight for the Core Windows Infrastructure team covering Email & Messaging, SAN Storage, Backup, Application Deployment & Build Framework and Monitoring. Accountable for escalations, management reporting, project resource allocation, 3rd party vendor relationships, business continuity and cost savings initiatives.

London, United Kingdom

I managed the 1st to 3rd line desktop support function across EMEA and APAC for all business functions and staff up to an including executive board level.

London, United Kingdom

As the Senior Technology Specialist, I lead a team of engineers, provisioning 1st to 3rd line technical support for Classis FM in London up to and including executive board level.

Derry, Northern Ireland

I provided 1st to 3rd line IT support within a 24/7 IT helpdesk supporting business-critical office and manufacturing environment. Duties included coordinating support for all desktop, laptop and server hardware as well as office and factory based applications and LAN and telephony equipment.

London, United Kingdom

I spent my 3rd year of University on an industrial placement/internship with Citibank. My role was to provide 1st and 2nd line technical support within the Securities Production Support team including application, database and hardware support.