Work with System Architect, System Administrators, Developers, Vendors, Solution Architects, Application Specialists, Disaster Recovery, and Storage teams, to develop, integrate, deploy, and operate highly available and resilient systems that support the infrastructure business or mission systems/applications, as well as, public facing applications and websites. Responsible for gathering requirements, designing, then making recommendations that integrate, test and deploy reliable, scalable, real-time (or near-real time) applications. Other roles including:-Lead or oversee small teams working with creative solutions to IT issues, while promoting automation of repetitive tasks-Work with Docker and Jenkins deployment technologies; SaltStack, Puppet and Chef configuration management tools-Work with cloud services like S3, Glacier and others as appropriate-Solve highly complex problems relating to mission critical services and build automation to prevent problem recurrence-Deploy in Amazon AWS, MS Azure, hybrid cloud in highly available configurations and maximize utilization-Design, test, integrate and oversee deployment of auto provisioning and de-provisioning in resilient and highly available environments based on user load; Develop, mitigate and track risks associated with highly available or publicly facing apps and websites-Help create new designs, architectures, standards and methods for large-scale distributed systems, while engaging in services capacity planning and demand forecasting, software performance analysis and system tuning-Supporting micro services trial research of options like Rancher for production opportunities.Ansible, Apache, AWS (EBS, EC2, ELB, RDS) GovCloud, AWX, Bash, CentOS 6, CentOS 7, Docker, EM7, Git, IBM Tivoli Storage Manager, IBM Spectrum Protect Operations Center, Kubernetes, LDAP, Linux, MacOS, Microsoft Windows Server, Nginx, Rancher, RHEL 6, RHEL 7, SNMP, Salt, Solaris 10, Splunk, VMWare, XMatters

-Migrate HQ to new facility.-Work with other Netgate staff to create a relaxed, helpful, fun environment.-Be fearless about learning new skills and stretching beyond a defined role.-Provide mentorship and guidance not only to customers, but to non-technical and less senior teammates.-Display professionalism and excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious as well as possession of a deep reservoir of patience are required.-Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution while maintaining established service level agreements.-Assist with testing and evaluating new technology as required.-Identify and learn appropriate software and hardware used and supported by the organization.-Perform hands-on testing and troubleshooting at the desktop level, including installing and upgrading software, configuring systems and applications as needed.-Assist as needed in the creation of procedures, policies and documentation designed for internal and external consumption.-Ensure design of system allows all components to work properly together.-Troubleshoot and resolve problems reported by users.-Make recommendations for future upgrades.-Maintain integrity of the network, server deployment, and security.-Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.-Ensure high availability and acceptable levels of performance of mission critical host computer resources.-Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.

-Built and maintained internal messaging system-Efficiency improvements through automation and documentation-Change management and deployment automation-Monitoring management-Emergency Response for systems and services-Capacity Planning-Pipeline development-Helpdesk and technical support-Research and development of micro services for test environmentAnsible, Apache, APC, AWS, Bash, Cacti, CentOS 6 & 7, Cisco Meraki, CloudFlare, Couchbase, Dell, Docker, Elasticsearch, Fiber, FreeIPA, FreeNAS, Ganeti, Git, Google G Suite, Graylog, HAProxy, iMac, iptables, Kibana, Kickstart, Kubernetes, KVM, Logstash, MacBook Air, MySQL, Nagios, Nest Cam, Netgear, OpenShift Origin, OS X, Shell, PagerDuty, pfSense, PostgreSQL, PowerDNS, PXE, Rocket.Chat, RT, Rundeck, Sinopia, SNMP, SuperMicro, Trello, Varnish, vi/vim, VLANs, yum, ZFS

-Developed methods and scripts for automatically deploying new releases to linux environment.-Maintained and updated processes and documentation. -Developed web based tools for configuring products. -Provisioned and configured back end for various products and customer accounts. -Provided support and handled escalations from all areas of company for all systems and products. -Built out and supported Splunk logging system. -Maintained Postgres Database.AngularJS, Apache, APC PDUs, AWS, Bash, Bootstrap, CDN, CentOS, Docker, DynDNS, Feedtopia, Git, HAProxy, HDFS, IPMI, Jenkins, Jira, LDAP, MacBook Air, Marathon, Mesos, MySQL, Nagios, nginx, OpenStack, OS X, PostgreSQL, Puppet, Rsync, Ruby, Sinatra, Thin, Shell, vi/vim, yum

-Maintained Environment of over 15,000 Unix/Linux/Windows servers globally. -Created data visualization system for tracking synchronization of clustered environment. -Documented processes and procedures for developing CDN operations and support. -Scripted and documented automation and tools for NOC, Tier 1⁄2, and Operations. -Handled technical escalations from NOC, Tier 1/2, and newly acquired companies.APC PDUs, Apache, BIND, Bash, Confluence, CVS, Debian, Dell, Foundry, Freebsd, Gentoo, HP, IPMI, Jira, LDAP, Lex, Lux, MRTG, MySQL, Netsaint/Nagios, OpenSSH, ProFTPd, RT, RackMonkey, Rsync, Serial Console, Shell, Squid, Ubuntu, Vi/Vim, VirtualBox

-Built staging and production Nagios monitoring system for over 1,000 servers globally. -Maintained Hardware/Software for over 1,000 Unix/Linux/Windows servers globally. -Deployed hundreds of systems nationally and internationally. -Created SubVersion repository for software releases, deployment, and configuration versioning. -Documented processes and procedures for developing CDN operations and support.APC PDUs, Apache, Bash, Cacti, Cyclone, DRAC, Dell, DjbDNS (TinyDNS), Foundry, Gentoo, IPMI, LDAP, LigHTTPd, Linux vServer, MySQL, NFS, Nagios, OpenSSH, Pure-FTPd, RT, RackMonkey, SQL, SVN, Shell, Solaris, StrikeTracker, SuperMicro, Typhoon, Ubuntu, Usenet, Verari, Vi/Vim, VirtualBox

-Lead and document procedures for Professional Services and System Administration teams. -Handled technical escalations from Tier 1/2/3 Support and Sister Companies. -Collaborated with Development and System Administration Teams to resolve issues/escalations. -Performed account/hardware migration between multiple datacenters of 15,000+ user accounts. -Assisted with base level installation of a new datacenter environment.Apache, Bash, Bind, CentOS, ClamAV, cPanel, Debian, Dell, Exim, FreeBSD, FreeBSD Jails, GLPI, HP, Jira, Linux Virtuozzo, Munin, MySQL, Nagios, OCS Inventory NG, OpenSSH, PHP, Plesk, ProFTPd, Pure-FTPd, Qemu, Qmail, Rdiff-backup, RedHat, RightNow, Rsync, SQL, Sendmail, Shell, Solaris, Solariz Zones, Ubuntu, Vi/Vim, VirtualBox, Virtuozzo, Webmin, Wine