Jace Crouch Email & Phone Number

Clinton Township, Michigan, United States

Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using Applied Behavior Analysis (ABA) techniquesAssisted in conducting functional behavior assessments (FBAs) to identify antecedents and consequences influencing problem behaviorsImplemented strategies to promote skill acquisition in areas such as communication, socialization, self-help, and academic skillsMaintained accurate records of client sessions, including session notes, data sheets, and progress reportsEnsured adherence to ethical guidelines outlined by the Behavior Analyst Certification Board (BACB)Utilized positive reinforcement techniques to motivate clients and increase desired behaviorsAssisted with crisis management situations by implementing de-escalation strategiesMonitored client safety during therapy sessions while promoting independenceAttended professional development workshops/trainings related to ABA principles and practicesDemonstrated patience and empathy when working with individuals who exhibited challenging behaviorsMaintained a positive and supportive environment for clients, fostering their social-emotional growth

Utilize adult learning principles to successfully deliver specialized training programs for pharmacy technicians, nurses, and pharmacists.Utilize Microsoft Teams platform to conduct virtual training sessions and workshops.Regularly assess training needs and customize content to address specific learning challenges and objectives.Provide ongoing support and guidance to learners - including answering questions and providing clarification regarding internal processes.Monitor training effectiveness and adjust as necessary for optimal learning outcomes.Foster a collaborative and inclusive learning environment that encourages participation and the sharing of knowledge among trainees.Ensure accessibility in the classroom, adhering to ADA standards.

Utilize Excel macros to automate coding processes and improve efficiency.Perform accurate and timely coding of health plan information according to client intent.Ensure compliance with coding guidelines, regulations, and industry-wide standards.Collaborate with team members to identify and resolve coding discrepancies.Develop and maintain coding documentation and procedures for reference.Analyze coding data and provide insights to support process improvements.Stay informed about updates and changes within client requirement documents and the software/tools utilized for job functions.Maintain confidentiality and integrity of health plan data and coding processes while working remotely.

Handle inbound calls from patients and physicians regarding medication refills, insurance inquiries, and scheduling specialty medication deliveries.Provide comprehensive support and guidance to Federal Employee Program members in regards to their specialty medication access and coverage.Collaborate with health insurance providers and pharmacies to verify coverage, process claims, and ensure timely medication delivery.Utilize specialized knowledge of specialty pharmacy and the Federal Employee Program plans to navigate coverage requirements and streamline the authorization process for patients.Maintain accurate records of interactions and transactions made on patient accounts utilizing appropriate systems and software.Offer empathetic and patient-centered assistance to effectively communicate complex health and wellness information clearly in a way that patients can understand.Proactively identify opportunities for growth to improve service delivery and enhance the customer experience.Adhere to all regulatory guidelines and privacy standards while handling PII and PHI.Collaborate with cross-functional teams to escalate complex issues and coordinate resolutions as necessary.

Lakeland, Florida, United States

Calculate and analyze productivity metrics and identify areas for improvement throughout the shiftCollaborate with team members to implement process and labor changes aimed at optimizing output and efficiency.Provide guidance and support to associates, ensuring adherence to standard operation procedures and safety guidelines.Monitor workflow and allocate resources effectively to meet goals and deadlines set forth.Conduct regular meetings with team members and warehouse leadership to communicate performance targets, provide feedback, and address concerns that may arise.Collaborate with other leadership to develop and implement strategies for improvement in the Inbound department.Maintain accurate records of productivity data, process changes, and performance improvements for reporting and analysis purposes.