J D Email & Phone Number

Payments inquires resolution, payment rejections analysis and resolution, Invoice processing exceptions handling. Highly customer obsessed with a proactive approach. • Plan and design of SOP documents and improvements• Implementation and design/develop RPA solutions using UiPath • Advanced Certification as Developer• RPA Business Analyst• Understand and streamline processes within the organization• Lead Flow Charts design• Blend business analysis with hands-on configuration of automated processes in accordance with standard design principles and conventions• Creation of based logic workflows and both understand business processes from a workflow diagram and to conceptualize/model it as an automated solution• Communication with users, other technical teams, and management to collect requirements and support technical designs in order to create PDDs for processes automation• Design, code, test, and document new or modified solutions• Issue Tracker action plan project creation• Down Payments reconciliation• Invoice Workplace Allocation and Control• Automatic Blocked Invoices Resolution• Return to Vendor• Debit Balances• Document Validation team• Technical Expert• America’s Market AP Issue Resolution• Vendor Master Data analisys • Statements Analysis and status • Vendor Master Data analysis• Invoice Processing – PO and Non PO• Payments execution follow up• Banking reconciliation process• AP Subledger review• Continuous improvement oriented• Invoice Processing – PO and Non PO• Vendor Inquiries ticket support, internal and external users• Payment journals entry posting execution• Banking reconciliation execution• Quarterly payments report execution• Issue Tracker based on requests from vendor/ end user• Control P2P processes in a daily basis

San José, Costa Rica.

Citibank bilingual customer support, billing, fraud documentation and assistance.

San Jose, Costa Rica

Bachelor'S Degree, Computer Software Engineering

High School Diploma, Bilingual And Multilingual Education