I program online surveys through a platform called Decipher which utilizes XML, Python 2.7, HTML, JavaScript, and CSS. It’s a challenging job that satisfies my enjoyment of solving problems and learning new things.

Tier 1 Help Desk Agent supporting a large energy corporation and its subsidiaries in a fast paced high volume call center. We are the first point of contact for multiple companies when it comes to troubleshooting a wide variety of applications across a multitude of networks.

Drone based aerial imaging solutions for Construction, Real Estate, Insurance, Agriculture, Land Management, Disaster Response, and more.

The role of a Project Manager is to provide excellent customer service while managing our clients’ custom quantitative market research projects. Our PMs interact directly with our clients, ensuring all projects are successful from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.Essential Duties and Responsibilities• Manage multiple concurrent online marketing research projects in a fast-paced environment • Match client’s participant specs with panel members and set up the online connections from our panelists to the client’s surveys• Test surveys and survey connections (including passing variables)• Coordinate with multiple departments including Sales, Programming, and Data• Program and deploy online surveys in Decipher and STS• Check and deliver data and projection reports• Set-up and monitor reports to evaluate key project metrics; ensure key project performance metrics such as project profitability meet or exceed established guidelines• Maintain full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month• Build effective, professional working relationships with our clients, providing them guidance and advice where appropriate as it relates to Research Now’s products and services• Ensure project task activities are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.)• Effectively communicate both as an individual and as part of a client-facing project team

• Conduct patrol (vehicle and foot) of assigned city areas• Preliminary Criminal Investigations including financial crimes and fraud involving the misuse of personal identifying information• Report writing• Interview victims, suspects, witnesses• Collect and process evidence• Traffic enforcement• Traffic and crowd control at public events• Arrests• Mental Health Crisis Intervention• Lethality Screening for victims of Assault Family Violence• Prisoner transports• Testify in criminal court proceedings• Certified Spanish speaker/translator

• Manage two teams of survey programmers (one local, one in India)• Schedule and manage programming resources throughout survey production life-cycle• Create and maintain off-shore programming business relationships • Provide training and other educational opportunities as required for the programming resources• Coordinate scheduling with the Project Managers and Data Quality Control departments on a day-to-day basis• Prepare and submit for approval annual recommendations, proposals, and plans, designed for the development or improvement of production resources• Responsibility for the ongoing implementation of these approved plans along with coordination of other staff resources required to effectively execute these efforts• Responsibility for assisting in hiring, training and maintaining the production support team required to execute the approved production plans• Responsibility for the evaluation and realignment of production and production support personnel on an ongoing basis• Provide software support and maintain a continuous record of needed upgrades• Maintain the active participation of production employees with our online timekeeping application, and coordinate the delivery of time keeping results to accounting as required

SPSS, Inc. - Online Services Department ASP Support Consultant: June 2005 – August 2007• Provide technical support for ASP clients• Train new ASP clients in the use of Dimensions software suite ( for online survey programming)• Assist Network Admin in monitoring and maintaining network servers (MS SQL Server 2000 (basic SQL script; SQL Enterprise Manager ver 8.0) • Program surveys for marketing research projects, data validation and analysis • Help train and support Business Process Outsourcing partners in India and Latin AmericaTeam Leader/Survey Developer/Technical Consultant for Marketing Research Surveys: Apr. 2003 - June 2005 (Lewisville, TX office)• Lead a team of local survey developers to meet client goals under critical deadlines• Coordinate project assignment and resource management within production team • Supervise coordination between programmers and project managers• Program surveys for marketing research projects• Help train and support Business Process Outsourcing partners in Latin America and India• Train and mentor new team membersSurvey Developer/Technical Consultant for Marketing Research Surveys: Oct. 2001 – Apr. 2003 (Lewisville, TX office)• Start-to-finish management on the production side of multiple MR survey projects – including client contacts, assisting in survey design, programming, data checking and deliverables• Sample management – creating sample tables using SQL script; programming sample logic into surveys• Quota management - creating quota tables; programming quota logic into surveys• Program surveys for marketing research projects • Quality Assurance testing of surveys prior to launch to ensure perfect functionality• Coordinate launch and maintenance of survey w/ Screener Team and Project Manager• Data validation using Quantum to ensure data integrity • On-time delivery of error free-data and tabulation consistent w/ client specs• Answer technical questions from Project Managers, clients, and partners

• Start-to-finish management on the production side of multiple MR survey projects – including client contacts, assisting in survey design, programming, and deliverables• Program surveys for marketing research projects • Quality Assurance testing of surveys prior to launch to ensure perfect functionality• Coordinate launch and maintenance of live survey w/ Screener Team and Project Manager• Data validation using Quantum to ensure data integrity • On-time delivery of error-free data and tabulation consistent w/ client specs

• Investment Service Specialist (NASD Series 6,7,24 licenses) – call center service • Research and resolutions for problems related to investment accounts/transactions• Liaison between investment representatives, their clients, and various financial institutions• Answer questions from brokers and clients related to investment accounts and transactions.• Facilitate the processing of investment transactions

Computer Drafting - Converting blueprints of oil well drill bits into AutoCAD files. Temp job during two summer breaks.