J David Teeman Email & Phone Number

Department of Labor IT Enterprise Service Desk

J David Teeman, the Good News Wise Guy, has been performing magic for more years than his memory goes back, and is a past president of the Oklahoma City Magic Club. He specializes in developing personalized routines for standard off-the-shelf tricks (many of which have been published internationally), but also has quite a few original effects to his name. David performs in a wide range of styles, and also does magic “theme-ing” the message and feel of shows to your specific needs (including Gospel Magic).

Oklahoma City, Oklahoma Area

• Special Out-Of-Process Product Support / Advance Exchange and Dispatch Take ownership and determine customer eligibility of parts/support. Dispatch appropriate resources to resolve communication systems issues. Provide part-number support to field service technicians.

Oklahoma City, Oklahoma Area

Responds to inquiries of both basic and complex technical nature supporting the company's products and services. Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action. Handles situations which require adaptation of response or research according to unique customer situations. Maintains log of problems so recurring problems can be reported to product or service development.

Oklahoma City, Oklahoma Area

Review communications maintenance contracts for legality and ability to implement. Assign submitted packages to maintenance up-loaders to ensure equal work-load balance based of service level objectives.

Coordinate installation of products and systems at customer sites. Schedule and perform pre-installation site review/evaluation for adequate infrastructure. Ensure proper materials and manpower resources arrive at the customer site on a timely basis for the installation. Coordinate interactions between the customer, systems engineering, field process engineering, field service engineering, manufacturing, logistics, and vendors. Ensure contract is executed in accordance with statement/scope of work (SOW) and that customer satisfaction criteria are met. Solely responsible for resolution of all installation issues.

Oklahoma City, Oklahoma Area

Diverse duties including management and training of occupational employees, Sarbanes-Oxley (SOX) and Generally Accepted Accounting Practices (GAAP) compliance, contract interpretation, process & revenue audit, account transition, business transformation, customer inquiries, record integrity, order error resolution, dispute management, task assessment and assignment, work load distribution, solving customer satisfaction issues, gathering and analyzing relevant data, quality control, complex project planning-coordination-delivery-implementation-review-reconciliation, revenue recognition assurance, coordinating and interpreting policy changes, compiling and quantifying results and presenting briefings to directors and visitors, and customer relations with an obsession.

Oklahoma City, Oklahoma Area

Managed a broad spectrum of business customer needs: account creation/management, customer inquiries, record integrity, order error resolution, task assessment and assignment, work load distribution, telephone demand selling, solving billing discrepancies and customer satisfaction issues, accounts receivable, cash management and collections, preparing service orders and invoices, gathering and analyzing data, quality control, special task force member, customer sales and service, complex project planning, coordination, delivery, implementation, review, and reconciliation, compiling and quantifying results and presenting briefings to general manager and visitors, and quality customer relations.

• Director of Combat Operations - Tinker AFB, Oklahoma (1996-1998) • Deployment Plans Coordinator - Tinker AFB, Oklahoma (1994-1996)• Communications Systems Project Manager - Ellsworth AFB, South Dakota (1992-1994)• Emergency Action Satellite Technician - Ellsworth AFB, South Dakota (1990-1992)• Training Manager / Mobile Satellite Communications - Kwang-Ju AB, Republic of Korea (1989-1990)• Maintenance Project Scheduler - Peterson AFB, Colorado (1988-1989)• Space Communications Technician - Peterson AFB, Colorado (1987-1988)• Command Post Launch Crew / Missile Facilities Technician - Little Rock AFB, Arkansas (1978-1986)

Biloxi, Mississippi Area

Little Rock, Arkansas Area

Jacksonville, Ar

Jacksonville, Ar

Oklahoma City, Oklahoma Area

Norman, Ok

Created custom programming packages and tailored existing software to meet customers’ varying needs. Served on computer users resource help-line. Designed, marketed, installed, serviced, and maintained computer hardware/software and peripheral systems. Trained customers on systems operations and software applications. Conducted workshops on improving computer productivity.