Jennifer Dawson Email & Phone Number

Lincoln, Nebraska

Lincoln, Nebraska Area

Lincoln, Nebraska Area

• Responsible for identifying opportunities across key performance objectives in customer experience, efficiencies, and profitability. Facilitates classroom and virtual sessions to leaders and representatives for.
• Chosen as core team member to develop Trainer Readiness plan for Effective Communication for Leaders
• Improved efficiencies by creating/facilitating a workshop resulting in lowering call handle time by 81 seconds
• Strategically developed plan for low performing team resulting in improvement ranking from 34th to 2nd
• Partnered with virtual teams to facilitate employee engagement project resulting lowering attrition rate
• Consistently exceeded 95% training completion goals

Greater Denver Area

• Partnered with district leadership to provide store support, reinforce learning, and provide feedback on development opportunities for store representatives and managers. Ensured preparation of training room media and.
• Selected to train new sales model to District Managers, Managers, and Assistant Managers
• Created individualized performance plans to change representative behaviors
• Supported team by communicating training announcements and updating all channel training calendar
• Represented area team as NPS specialist resulting in new platform for sharing best practices

Parker, CO

• Provided exceptional customer service to individuals visiting the store in relation to device troubleshooting, billing, account detailing, and selling products and services. Ensured all appropriate documentation, data.
• Finished 2010 with leading performance
• Facilitated 15+ PDA workshops for customers learning advanced devices
• Responsible for maintaining demo equipment and marketing displays
• Chosen to train and provide peer support to new representatives joining the team

Lincoln, Nebraska Area

• Provided exceptional customer service and technical support for internal and external voice and data product customers. Utilized critical thinking skills and various administrative tools to troubleshoot hardware and.
• Maintained leading scores on Performance Agreement
• Identified behavioral opportunities via call observations to assist supervisors with individualized feedback
• Calibrated with leadership to ensure demonstration of Performance Assurance standards in the classroom

Lincoln, Nebraska Area

• Responsible for resolving complex customer problems and delivering exceptional customer service. Resolved challenging customer issues including device related troubleshooting, billing, service inquiries and more..
• Promoted to Sr. Representative within 6 months and SME within 8 months
• Organized Transition Tracking system to identify personalized coaching opportunities for others
• Performed call observations to provide teammates with instant feedback
• Leading in all metrics under the performance agreement

Lincoln, Nebraska Area

• Ensured that guests have a memorable dining experience. Monitored setup, maintenance, cleanliness, and safety of dining areas. Responsible for hiring, training, and scheduling serving staff. Handled administrative.
• Increased profitability and employee motivation with sales tracking system
• Expedited communication between upper level management and general personnel

Business Administration, Business Administration And Management, General, 3.5 Gpa

Activities and Societies: Honor RollIn June 2016 I finished my Associates Degree in Business Administration.

Graphic Design