J Dennis Email and Phone Number

Supports staff results by communicating job expectations and planning, monitoring, and appraising job results. Helps to coach, counsel, and discipline employees. Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

*Meet with prospective renters and take them on tours of the units that interest them*Assist at 27 different properties*Prepare and execute leases in accordance with our property standards and regulations*Maintain weekly schedule in compliance with business*Conduct credit checks and other background tasks to qualify potential renters*Collect application fees, security depots and rent payments*Coordinate property maintenance*Posted monthly rental payments to residents ledgers*Filed evictions with PDQ*Completed final account statements*Completed move out inspections*Completed monthly renewals*Resident relation specialist*Inform residents of any changes to the rental agreement or upcoming problems with the property*Follow up with prospective renters*Finalized, transmitted and processed weekly time and attendance records for payroll*Establish rapport with tenants and provide personalized service*Monitor use of community facilities, including laundry, mail, pool, dog park, outdoor grounds, and fitness centers

* Identify training needs by evaluating strengths and weaknesses* Translate requirements into training that will groom employees for the next step of their career path* Build annual training program and prepare teaching plans* Develop or oversee the production of classroom handouts, instructional materials, aids and manuals* Direct structured learning experiences and monitor their quality results* Acclimate new hires to the business and conduct orientation sessions* Deliver training courses

*Assign tasks and ensure all staff positions are covered for the duration of shift*Answer phone inquiries, direct calls and provide basic information*Oversee and manage support staff, receptionists, and security guards*Address complaints and requests with quality customer service skills*Recruit and train new employees*Monitor front desk to ensure everyone complies with all procedures for visitors*Purchase, track, and invoice office supplies*Create, organize, and maintain schedules for all employees