▪ Greeted and welcomed guests as they arrived at restaurant, ensuring a positive and inviting atmosphere.▪ Demonstrated multiple tasks simultaneously, including answering phones, taking reservations, greeting guest, setting up tables, taking take-out orders and dealing with delivery services. ▪ Managed reservations, waitlist, and table-seating to ensure accurate scheduling, timely communication, and efficient flow.▪ Addressed guest concerns and complaints, striving to resolve issues and ensure a positive experience.

▪ Created and manage employee schedules, taking into account staffing needs and peak business hours.▪ Monitored inventory levels and communicate with suppliers to ensure adequate stock.▪ Trained new hires on cafe procedures, policies, and customer service expectations▪ Aided in content creation (photos, videos, graphics of products) that increased brand's visibility to 1500 followers on Instagram

▪ Prepared and served a variety of tea and espresso beverages, and food following established recipes and quality standards.▪ Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner.▪ Communicate effectively with colleagues to coordinate tasks and provide support during busy periods.