Jacqueline Doan Nguyen Email & Phone Number

Mississauga, ON, CA

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Greeted and welcomed guests as they arrived at restaurant, ensuring a positive and inviting atmosphere.
• Demonstrated multiple tasks simultaneously, including answering phones, taking reservations, greeting guest, setting up tables, taking take-out orders and dealing with delivery services.
• Managed reservations, waitlist, and table-seating to ensure accurate scheduling, timely communication, and efficient flow.
• Addressed guest concerns and complaints, striving to resolve issues and ensure a positive experience.

• Created and manage employee schedules, taking into account staffing needs and peak business hours.
• Monitored inventory levels and communicate with suppliers to ensure adequate stock.
• Trained new hires on cafe procedures, policies, and customer service expectations
• Aided in content creation (photos, videos, graphics of products) that increased brand's visibility to 1500 followers on Instagram

Mississauga, Ontario, Canada

• Prepared and served a variety of tea and espresso beverages, and food following established recipes and quality standards.
• Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner.
• Communicate effectively with colleagues to coordinate tasks and provide support during busy periods.

Bachelor Of Applied Science - Basc, Civil Engineering

Activities and Societies: UW Steel Bridge Design Team, Elected Class Academic Representative, Events Executive on UW Vietnamese Student.

Ontario Secondary School Diploma