John Donaldson Email and Phone Number
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Creating lasting partnerships to improve processes and solve problems, enabling clients to focus on core competencies. Providing efficient and innovative solutions to help maintain a competitive advantage.- Consultative engagements, not prescriptive- Commitment to excellent operational performance and an optimized customer experience- Guaranteed delivery model improvement through technology, analytics and process optimization- Growth and Transformation projects in Technology, Retail, Travel and Logistics industries.- Work at Home and Digital solutions driving strategic business and sales growth. - Identification of new business trends and technology to improve customer retention and engagement. - Client collaboration to implement aggressive business goals and achievable business strategies
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Senior Vp - Travel Industry TransformationWnsDallas, Tx, Us
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Vice President Of Business DevelopmentRui Jun 2024 - PresentMelville, New York, UsDomestic (US and Mexico) customer contact services for clients who prefer quality over quantity. -
Vp - Transformation And Cx SolutionsTeleperformance 2015 - Jun 2024Paris, Île-De-France, FrTeleperformance supports companies around the world with customer care, technical support and customer acquisition, as well as with specialized services such as data analysis, online interpretation solutions, visa application management services and debt collection. With more than 300,000 employees across 400 contact centers in 80 countries and serving 170 markets, Teleperformance manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. -
Vp - Process Excellence SolutionsInterglobe Technologies 2013 - 2015Gurugram, Haryana, InFocused exclusively on the travel industry with clients in the cruise, airline, hospitality, OTA and TMC market segments. Provided market assessment and market development for North American clients and prospects. -
Sales Executive - Customer SolutionsConduent 2008 - 2012Florham Park, New Jersey, UsHunter role for Xerox Services (formerly ACS) delivering BPO services including call center, back office and technology solutions. Multi-year President's Club achievement. Recipient of "The Rock" award for sales excellence. -
Vp - Sales And Business DevelopmentSykes 2005 - 2008Tampa, Florida, UsSales and business development for hosted services division of ICT Group. Markets covered included retail, healthcare, pharmaceuticals, utilities, and telecom (wireless).Substantially increased annual revenue for the division while maintaining margins in excess of 50% utilizing right-shore solution strategies. Engaged partners to drive revenue expansion through new sales channels. Created market development and marketing plans to address new customer segments. -
Vp-Product ManagementIntervoice 2001 - 2004UsResponsibilities included product strategy, customer support and partner program development.Managed IVR product portfolio accounting for $160M annual revenue. Improved on-time product delivery by 40% and increased solutions gross margin by 10%. Led executive effort to redesign enterprise managed service offering that resulted in revenue growth by 10x. -
Vice President- Market Strategy And DevelopmentNortel Networks 1996 - 2001CaBusiness development for optical broadband networks. Business strategy for metro optical and ethernet services. Creation of business plans and engagement strategies showing cost benefit of Nortel edge solutions. Customer and partner solutions development. -
Sr. Member Of Technical StaffAt&T 1992 - 1996Dallas, Tx, UsResearch and development of residential broadband networks and services, precursor to AT&T Uverse. Oversight of technical partner programs. Focus on human factors and consumer preference.
John Donaldson Skills
John Donaldson Education Details
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University Of North TexasComputer Education And Cognitive Systems -
The University Of Texas At ArlingtonComputer Science
Frequently Asked Questions about John Donaldson
What company does John Donaldson work for?
John Donaldson works for Wns
What is John Donaldson's role at the current company?
John Donaldson's current role is Senior VP - Travel Industry Transformation.
What is John Donaldson's email address?
John Donaldson's email address is jo****@****hoo.com
What schools did John Donaldson attend?
John Donaldson attended University Of North Texas, The University Of Texas At Arlington.
What skills is John Donaldson known for?
John Donaldson has skills like Cross Functional Team Leadership, Business Development, Sales, Marketing Strategy, Management, Wireless, Business Strategy, Strategy, Strategic Planning, P&l Management, Leadership, Operations Management.
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