Julia Ernst Email & Phone Number

Porto Alegre, Rs, Br

• Provided expert technical support to US and EU customers on iubenda'slegal-tech solutions, resolving software-related queries via email, utilizingHTML, CSS, and JavaScript.• Conducted research, troubleshooting, and debugging to address customerinquiries effectively.• Gathered user data, generated reports for developers, and contributed toproduct documentation for internal and external use.• Demonstrated proficiency in Google Tag Manager and WordPress, ensuring seamless integration for clients while maintaining compliance with GDPR and data privacy practices.

• Resolved technical issues related to domains, website hosting, WordPressdevelopment, MySQL databases, DNS, and SSL via live chat and email.• Delivered exceptional customer support and success operations focusing onissue resolution and client satisfaction.• Maintained a comprehensive understanding of Hostinger's products andservices to provide accurate and timely assistance to customers.

Curitiba, Paraná, Brasil

Bilingual work experience, providing support to the German company HRS - Hotel Reservation Service, for both their leisure and corporate clients (Google, Amazon, Siemens) alike. Responsible for helping to run a program that provided hotel accommodations for healthcare workers in the US amid the global pandemic, bridging the gap between the hotels, the government departments who were footing the bill, and the workers themselves.Remote and in-office.