Joe Everett Email & Phone Number

St Petersburg, Florida, United States

Promoted to continue progressively growing three omni-channel teams – Digital Strategy, Copywriting/Site Merchandising, and CX Strategy & Insights – to cohesively function as a single digital content management entity.Exceptional Contributions:Skyrocketed engagement and scalability by mapping strengths to goals and Future leadership needs

St Petersburg, Florida, United States

Promoted to oversee Customer Experience (CX) strategy and insights, directing, building, and uniting three omni-channel Shopping Experience digital content management teams. Addressed and predicted customer friction points. Reported to key stakeholders across the organization. Executed Customer Shopping Experience vision by collaborating across areas including CxO and executive management, marketing, product management/onboarding, graphic design, SEO, UX/UI, data science, and VoC.Exceptional Contributions:Instrumental in increasing margin by 3.72% for a wider range of promotions from more diversified customers, by leading the project to design and launch a re-platformed tool built around consumer preferences.

Clearwater, Florida, United States

Promoted to oversee two teams – Digital Content Management, and Copywriting – in producing content’s written marketing, publication, and performance analysis. Developed into a cohesive network of teams, for full knowledge access.|Exceptional Contributions:Elevated CVR marketing material performance 6.26% YoY via Mobile App and content strategy oversight, increasing sales by capturing from broadened consumer base via seamless mobile-device retail experience.Increased customers’ written communications via improved quality of product descriptions, marketing emails, and long-form content, as a result of having set new Voice & Tone guidelines. Boosted sales by $1B that year, ~$400M from elevated digital purchases based on changes made in tandem with the other team integrations.

Set up and implemented CMS, to bring new/small businesses into digital space by determining their wants and needs, and then designing well-defined customer journey roadmaps strategizing experience vision. With unique marketing-adjacent skill-set including technical understanding, used digital content management strength.Exceptional Contributions:Expanded client contract/agency relationships 15,000%+, from a single client to 150+, via excellent post-purchase/post-work experience, building lasting relationships by having helped small businesses grow.

Headhunted to oversee and align a twelve-member team on common hurdles and issues in onboarding newly purchased portfolio products into purchasing and US/Canadian website systems. Ensured products were on-site.Exceptional Contributions:Reduced non-live warehouse inventory 21% to 2% via cross-functional collaboration with key stakeholder groups including Buying, Photo Studio, Planning, and Site Operations, and in-house software developers.Identified and resolved backlogs by compiling process-tracking data sets with the supervisor and VP of Products and Purchasing, and improved reporting management.Shortened go-live time by streamlining product attribution, onboarding workflow, and after image/description completion; recognized for outstanding work.

E-Commerce Marketing, and support of specialized VB.NET software for E-Commerce stores using Bradley Caldwell as a wholesale distributor.

Managed day to day Operations of E-Commerce corporation totaling 8 online stores.

Shavertown Pa

Provided technical support to clients using the Yahoo!, Amazon, Pro Stores, and Wordpress website platforms, along with training and instruction on how to use those platforms for managing an E-Commerce store.

E-Commerce Sales, Support, Training.