J H Email and Phone Number

Client Advocate and Trainer: Be a Microsoft products evangelist (Azure AD, Microsoft 365, Modern Work, Intune, Dynamics 365, and Power Platform) with customers, partners, and external communities. Be the Voice of the Customer; Share customer insights, best practices, and connect with internal teams to remove key blockers.Partner Management and Value Creator: Build internal awareness and understanding with partner management, field teams, technical teams, partner operations and enablement teams to ensure program adoption and understanding. Orchestrate activities across Microsoft and Partner resources to maximize business results and customer success.

Trading systems global technical support, performance's monitoring of cloud-based arrays, manage small to large scale France-based projects from inception through to delivery, and maintain key stakeholder relationships (internal and external) at all levels.

Provide Application Support to clients and end-users around the globe to resolve incidents of billing systems’ integration, implementation and configuration. Ticket Lifecycle Management:ent through SalesForce to meet both Service Level Agreement (SLAs) and Operating Level Agreements (OLAs).

Virtual data rooms data management and implementations; End-users account management and technical support; Excel spreadsheets data manipulations; PDF files permissions configuration to ensure information is safeguarded and regulatory and business risk is greatly reduced.

Logistics planning, and business process improvements; Continuously analysing (using Excel) the supply chain operations to engage with project team, external suppliers and stakeholders in order to identify opportunities to improve performance and services.

• Sales strategies and tactics: Implement all stages of the sales cycle; and identify customers’ needs to demonstrate products’ features and benefits.• Meet sales target: write price proposals, engage negotiations, close deals, and provide detailed sales reports and customers’ information.

I worked through main street employment agencies such as Reed, Adecco and Blue arrow in administrative, customer services and IT positions. My main past employers are: Thames Bathrooms (Purchasing administrator), Apogee Corporation (Photocopier Installer) and Merchant (Bilingual Business Communicator).