It Technician Iv
Current· 24/7 help desk operation trained in day shift, swing shift, and graveyard.· Coordinate plans with team when outages and maintenance affecting multiple agencies occur.· Support and troubleshoot law enforcement and CJIS compliance applications with account resets and creations.· Support Microsoft applications such as Office 365 and Active directory and create, update, or delete email accounts.· Maintain and troubleshoot VPN and MFA accounts including creating accounts in mass bulk.