J Hanson Email & Phone Number

Kirkland, Wa, Us

Bellevue, Washington, United States

Provide customer support to internal/external clients in a hybrid environment, including operating systems, software applications, peripherals, installations, and device imaging. Responsible for responding to, diagnosing, and troubleshooting problems through interaction with our clients to effectively provide training events and to internal clients. Customer-centric focus, strong interpersonal and communication skills are essential.Provide operational and remote technical support to clients connecting to and during training events.Manage ongoing maintenance, inventory, and deployment of new hardware and software.Look for and assist in moving workloads to cloud-based services.Helpdesk support for corporate users.Imaging of desktop and laptop computers.Prepare workstations, including the setup and configuration of on-prem laptops and desktops, and virtual classroom desktops in Skytap.Interface with hardware vendors to facilitate repair and installation.User and student administration in O365.Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues and document processes and procedures.

Remote

Includes CompTIA Network+, CompTIA Linux+, AWS Cloud Practitioner, and Python certification and training in preparation for technical apprenticeships and/or entry level IT positions. Resulting knowledge includes: -Developed hands-on networking capabilities with familiarization of overall networking protocols.-Created and maintained multiple Virtual Machines through Linux Operating System.-Establishment of foundational knowledge of the AWS Cloud Infrastructure.-Successful completion of the Linux+, Network+, and AWS Cloud Practitioner certifications.

Salem, Oregon

Troubleshoot and maintain customers networks directly associated to their equipment leased or purchased from POA. This involves remote troubleshooting and diagnosis of network connectivity issues, a good understanding of Windows servers environment and common operating systems, and the ability to lead clients through the discovery phase.

Salem, Oregon, United States

Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)Providing high-quality technical support to our customer baseCommunicating with customers to ensure satisfactionDeveloping options to solve unusual problemsManaging time, resources, and territorial considerations

Salem, Or

Facilities maintenance tech at Corban University

Salem, Oregon

Building and implementation of current sensing transformers that will be distributed to various other corporations to be used in consumer electronics and state/government work.

•Repair and rebuild defective mechanical parts in electric motors, generators, and related equipment, using hand tools and power tools.•Rewire electrical systems, and repair or replace electrical accessories.•Inspect electrical connections, wiring, relays, charging resistance boxes, and storage batteries, following wiring diagrams.•Read service guides to find information needed to perform repairs.•Inspect and test equipment in order to locate damaged or worn parts and diagnose malfunctions, or read work orders or schematic drawings to determine required repairs.•Solder, wrap, and coat wires to ensure proper insulation.

Norfolk, Virginia Area

•Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.•Record facts to prepare reports that document incidents and activities.•Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.•Identify, pursue, and arrest suspects and perpetrators of criminal acts.•Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance.•Review facts of incidents to determine if criminal act or statute violations were involved.•Render aid to accident victims and other persons requiring first aid for physical injuries.

Bachelor Of Applied Science (B.A.Sc.), Electrical Engineering And Communications Technology, 4.0

Activities and Societies: Alpha Beta Kappa National Honor Society Currently completed my associates degree at ITT Technical Institute.

Associates Of Applied Science (A.A.S.), Electrical Engineering Technology, 3.98

Activities and Societies: Alpha Beta Kappa National Honor Society