• Supervise all resident accounts including collection of all rents, banking activities and documentation of all transactions in a timely manner • Facilitating as support for the Community Manager, for all phases of the property operations, and to act as a main point of contact for prospect and resident interactions • Successfully completed full company merge, keeping above 95% occupancy, while learning new systems, policies and paperwork procedures

• First point of contact for leasing inquiries, resident concerns and vendor transactions • Maintained an occupancy rate consistently above 95% for over 1 year • Continually meeting and exceeding weekly leasing goals • Held leading “Kingsley Cup” for 10 months straight; awarded for number 1 in leasing, management and maintenance for the region. • Completing all applications and future resident files on time• Processing resident renewal letters and upholding a high percentage of resident retention • Opening and organizing of newly constructed community in downtown Sunnyvale, including all aspects of leasing file organization and setup • Expansive knowledge base of “lease up” processes and expectations • Working as liaison between construction, community associates and residents of ongoing projects and updates

• Prioritizing, delegating and facilitating tasks to a team of 3+ associates, complying with California Labor Laws • Maintaining team job results by training, counseling and coaching employees; planning, monitoring and evaluating job performance • Managing full store inventory including phones and accessories • Processing all financials including cash and bank deposits • Creating new marketing events for locations throughout California • Networking with businesses such as: radio stations, retailers, business owners and customers to promote company branding and increase traffic flow to multiple store locations - Establishing relationship with Chamber of Commerce by attending bi-weekly meetings and connecting with local business owners • Promoting a friendly business environment for my employees and guests alike

• Process, cancel and edit the reservation and rental of cars• Sell insurance and protection packages for rental units • Manage and maintain a fleet of over 150 cars

• Build personal relationships with clientele to provide a better customer service experience • Maintain personal and team monthly goals • Make customers aware of wireless internet devices such as net books and air cards

-Managing a team of sales associate and technician schedules, breaks, sales, and customer service records-Service hardware / computers as needed or upon request of clients-Very high knowledge in computer error and software troubleshooting-Daily inspections of the work environment-Making customer service calls or “callbacks” to assure the customer is satisfied with the business.-Collecting payments