Jacob Hoffman Email & Phone Number

Chicago, Us

Chicago, Us

-Responsible for setting the roadmap, priority, and strategy of the "User Management" capabilities for www.gehealthcare.com-Scaled solutions across regions and business units. -Member of the board of a "IT Product Club" to build a community of product managers and share best practices.

Chicago, Us

-Led the organization and execution of the a project to test newly provided APIs for the primary IT tool within the organization.-Identified and worked through defects in the APIs as testing occurred.-Met with business stakeholders and added 28 new validations to the backlog for regression inventory, strengthening our resiliency against bugs in future releases of our IT tools.-Evaluated Rally Quality Management for QA team.-Used UI Path to develop an automation to compile ServiceNow and JIRA data and build the weekly defect report. -Provided a process guide to follow to decide whether a process fits into RPA, and whether it should be developed internally or sent to a CoE.

Chicago, Us

-Led the solutioning and execution of the central notification service, saving on waste of repeated work and achieving a faster time to implement. Saving hundreds of thousands per implementation.-Assisting in pushing for product integration of the central notification service to vertical teams.-Finished documentation to provide step-by-step directions for how products and integrate with the central notifications engine.-Established roles and responsibilities of what is required to integrate, to ensure the requirements on the pillared team are met and not confused with the requirements of the central team; ~76% reduction in the sprints to integrate for the second and third products to integrate. -Co-chaired the intern committee. Working through challenges of pivoting to a virtual micro-internship due to COVID-19, and leading the development and event planning for the intern class.

Chicago, Us

-Developed in React.JS for lean manufacturing applications.-Updated existing applications to new libraries to reduce technical debt.-Worked in Spring Boot (Java) for backend to interact with PostgreSQL database.

Chicago, Us

-Led campaigns to install vulnerability scanning agents in cloud and enterprise infrastructure.-Identified risks of cybersecurity threats and followed with appropriate action to mitigate.-Communicated findings to hundreds of stakeholders, on a worldwide scale to drive remediation of vulnerabilities.-Gained the skill to influence actions that are best for the business.-Managed operations of an international team to respond to vulnerabilities and answer questions from stakeholders.

Neenah, Wi, Us

-Developed a solution to incrementally refresh data from a SaaS vendor's system. Pulling in daily updates and automating the ETL process.-Learned to utilize Microsoft Power BI to visualize and report data for use by decision-makers.-Gained experience with ETL architecture, utilizing different frameworks to make the right data available for use in the business. -Improved skills with SQL Server Data Tools: SSIS, SSAS.-Further developed knowledge of SQL, working with dimensional models, and working through the ETL process.

Neenah, Wi, Us

-Developed a high degree of customer service and support expertise, ensuring internal customer satisfaction with IT platforms.-Demonstrated an ability to analyze technology issues, use and apply standard procedures and documented techniques to resolve issues in an efficient and timely manner.

Oshkosh, Wi, Us

-Selected for position based on academic performance and personal drive and passion for information systems-Assist in the learning process of approximately 100 students for programming courses, improving communication and leadership skills-Develop time management skills by maintaining high grades while tutoring and interning simultaneously

Oshkosh, Wi, Us

- Assist end users of classroom technology with day to day use and provide training with equipment.- Troubleshoot and resolve issues with classroom technology including computers, projectors, document cameras, sound systems, software, etc.- Document interactions with clients and solutions to problems in ticketing system for future reference and issue tracking.

Oshkosh, Wi, Us

- Tutored students in math, economics, and communications. - Built strong relationships with students.- Selected for position based on high academic achievement.- Coordinated multiple obligations at once while assisting students in their studies and helping them achieve their academic goals.