Jeremy Holliday Email & Phone Number

As Director of Mortgage Operations, I spearhead all aspects of lending operations, including Correspondent Lending and Quality Control, aligning activities with the organization’s strategic goals. I lead strategic planning and optimize processes and technology to improve operational efficiency. I mentor and manage a high-performance team while promoting a culture of continuous improvement. I cultivate vendor relationships and negotiate contracts to secure favorable terms to advance the organization's financial objectives. I leverage strong analytical, problem-solving, and decision-making skills to address challenges and drive success in a dynamic environment. Additionally, I ensure compliance with all federal regulations by maintaining active federal registration with the National Mortgage Licensing System (NMLS) and Registry.

Alexandria, Virginia, United States

As Operations Manager at Fairway Asset Corporation, I led efforts to enhance operations by coordinating with various teams to process files and facilitate post-closing activities, ensuring that all escalated stipulations were resolved efficiently. I ensured that division loans met secondary market and insuring agency standards through meticulous file reviews, maintaining the highest quality underwriting. My role involved engaging with investors and FHA staff to manage corporate issues related to underwriting and compliance, including restructuring loans when necessary. I was responsible for issuing accurate disclosures by reviewing submissions to meet compliance standards, working closely with Processing and Loan Originators. Additionally, I collaborated with the Branch Manager to guarantee that all loans were saleable and deliverable according to agency, broker, and non-QM guidelines. I expedited processes by coordinating with fulfillment staff to address inquiries and consistently stayed informed on the latest industry trends and regulatory developments.

Vienna, Virginia, United States

As Mortgage Director at TPI Mortgage, I directed the daily operations and sales functions of an established mortgage sales office, overseeing a team of four licensed Loan Officers who originated loans through robust referral networks. I played a key role in hiring, recruiting, and training staff, fostering a performance-driven culture built on mutual trust and cooperation. I developed and implemented innovative sales strategies, financial forecasts, business plans, and detailed financial reports to drive sales and enhance our market position. I maintained the company’s competitive edge by closely monitoring pricing and other critical market factors. My responsibilities also included ensuring the quality of loans originated by Loan Officers, rigorously adhering to company, state, and federal guidelines. Furthermore, I represented TPI at local and state trade associations, leading educational initiatives and professional networking while staying up-to-date with the latest industry developments.

National Harbor, Maryland

As Operations Manager, I spearheaded operational improvements by coordinating with various teams to process files and facilitate post-closing activities, ensuring that all escalated stipulations were effectively resolved. I ensured that division loans met the secondary market and agency standards through comprehensive file reviews. My duties involved engaging with investors and FHA staff to manage corporate issues related to underwriting and compliance, including restructuring loans when necessary. I was responsible for issuing disclosures to ensure pricing accuracy and compliance, working closely with Processing and Loan Originators. Additionally, I collaborated with the Branch Manager to ensure that all loans were saleable and deliverable in line with agency, broker, and non-QM guidelines. I also streamlined processes by coordinating with fulfillment staff to address inquiries on an ongoing basis.

Virginia

As Regional Sales Manager, I managed the day-to-day operations and sales functions of a new mortgage sales office, where I was instrumental in building and training a team of officers and staff to execute the company's mission. I strengthened staff by leading hiring, recruitment, and training efforts, fostering a performance-driven culture rooted in trust and cooperation. I boosted sales by marketing non-QM loan products and developing innovative sales strategies, financial forecasts, business plans, and financial reports. I maintained the company’s competitiveness by closely monitoring pricing and other key market factors. Additionally, I ensured the quality of loans originated by loan officers, adhering strictly to company, state, and federal guidelines. I also represented the bank at local and state trade associations, conducting educational initiatives and professional networking while staying informed on the latest industry trends.

As Branch Manager, I led all production activities and oversaw branch performance, serving as the central point of contact for the Retail Originations team. I facilitated communication between customers, employees, and management across three mid-Atlantic offices, ensuring seamless operations. I optimized production while minimizing risk by enforcing branch policies, procedures, and protocols. My role included driving sales by managing marketing activities and nurturing relationships with brokers to expand business reach. I strategically anticipated branch growth, ensuring adequate staffing and training, while fostering a performance-driven culture based on trust and cooperation.

• Managed and directed all production activity; and oversaw branch performance while serving as a central point of contact for the Retail Originations team. • Drove sales by managing our marketing activities while building and maintaining relationships with brokers. • Maintained continuous communication with customers, employees, and other members of management.• Anticipated the growth of the branch, while ensuring adequate staffing and training.• Recruited, hired, trained, and developed staff; and minimized risk by ensuring staff adhered to branch policies and state and federal guidelines. • Remained up to date with the latest industry trends – and regulatory framework.

Mclean, Virginia, United States

• Oversaw branch performance and communicated goals and policy changes on a regular basis personnel.• Championed a customer-first mentality while driving sales and managing all aspects of production within a consumer-direct lending environment.• Communicated lead flow with vendors such as LendingTree, Zillow, and Costco; and piloted the Costco mortgage lead program.• Maintained continuous communication with customers, employees, and other members of management.• Recruited, hired, trained, and developed staff; and minimized risk by ensuring staff adhered to branch policies and state and federal guidelines. • Facilitated the transition of teammates from Point to Encompass; and provided testing and feedback of new the LOS, while remaining up to date with the latest industry trends and technologies.

Springfield, Va

• Maintained responsibility for managing the day-to-day operations and sales of the existing mortgage sales office including 4 licensed Loan Officers tasked with originating loans via referral networks.• Enhanced sales by developing new sales strategies, financial forecasts, business plans, and financial reports.• Improved performance by coaching and training staff; and provided regular feedback and encouragement.• Enhanced our competitiveness by monitoring loan pricing, quality, and other competitive factors; and ensured they were within company policies and state and local guidelines. • Participated in local and state trade associations, educational opportunities, and professional networks; and remained steadfastly up to date with the latest industry news and issues.

Greenbelt, Maryland, United States

• Began journey at People’s Choice Home Loan as a Credit Analyst and Underwriter en route to being promoted to Branch Manager in Nov 2004.• Managed all production activity of the branch and individual loan officers in a Consumer Direct environment.• Managed variety of lead sources including online, dialer, and call transfer.• Liaised between the Retail Originations team and the branch location as a central point of contact; and managed all marketing and communications with customers, staff, and other key stakeholders. • Recruited, hired, trained, and developed our loan officer staff and sales force of MLOs; and ensured staff adhered to branch policies and state and federal guidelines. • Enhanced sales by building and maintaining a robust network of brokers for the sales staff.• Achieved top 5 branch manager in terms of units, volume, and revenue in 2005 and 2006.• Anticipated the growth and scale of the branch, making preparations as needed, including ensuring teammates were adequately trained to accommodate aggressive sales goals. • Remained up to date with the latest industry trends – and regulatory framework.

Washington, District Of Columbia, United States

• Increased airing rate by 20% for 2 national television programs by developing and maintaining relationships with 200+ Public Broadcasting stations.• Created, published, and negotiated annual underwriter contract renewals for 2 programs; and produced and disseminated media advisories that were distributed to print, radio, and television promotional departments.• Communicated issues to be covered in upcoming programs with staff while collaborating with outside vendors to organize, create, edit, and book radio and print advertising campaigns.• Informed the decisional process by preparing and presenting regular ratings trend reports to the executive board and sponsors.